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Morris Coyle

가입한 날짜: 2021년 10월 25일

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마지막 활동: 2023년 12월 28일

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게시물 Q&A - Help center and community

Is there a way that I can add an element to a Guide page which would show all open tickets for whoever is viewing the page.

 

The page I have been asked to work on contains elements such as texts, links and images and the final ask is the above.

2022년 7월 20일에 게시됨 · Morris Coyle

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커뮤니티 댓글 Q&A - Tickets and email

Hi Anastasia Kachanova

Did you ever find a solution for this? I have the exact same requirement.

Thanks,

Moz

댓글 보기 · 2022년 7월 11일에 게시됨 · Morris Coyle

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댓글Ticket basics

Is there a way to identify (ideally in a report) that shows me tickets that were solved but are now open. We have a number of tickets that get solved were customers reply "thank you" or similar which re-opens them.  I have no idea how many of these tickets we have in our queue but it would be good to identify any that have moved from Solved back to Open again.

댓글 보기 · 2022년 5월 18일에 게시됨 · Morris Coyle

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커뮤니티 댓글 Q&A - Apps and integrations

Thought that might be the case Nara; thank you for the update.

댓글 보기 · 2022년 5월 16일에 게시됨 · Morris Coyle

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커뮤니티 댓글 Q&A - Apps and integrations

Hi CJ,

Using the prebuilt Slack integration but have also looked at Slack's workflow builder forms and Zapier.  I found too many limitations with the Slack forms which is why I wanted to try and use the form I already have in Zendesk.

댓글 보기 · 2022년 4월 28일에 게시됨 · Morris Coyle

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게시물 Q&A - Apps and integrations

Hi All

Wondering if there is a way in which i can set up the Slack integration in a particular channel to use a specific Zendesk form rather than than standard one that appears with the the /create_ticket command?

2022년 4월 28일에 게시됨 · Morris Coyle

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댓글Customer management and profiles

Is there an easy way of creating Ticket views based on a Customer List?

댓글 보기 · 2022년 3월 30일에 게시됨 · Morris Coyle

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커뮤니티 댓글 Q&A - Tickets and email

Thanks Graeme,

My thoughts exactly.  I've been asked to tackle the issue and my initial thought was why have we created an Escalation form that just creates another ticket?  I initially thought this form was out of the box but turns out it wasn't.

Time to re-built the process i think.

댓글 보기 · 2022년 3월 22일에 게시됨 · Morris Coyle

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게시물 Q&A - Tickets and email

Hi All,

 

Rather than a new ticket being created when users Escalate a ticket using the Escalation Form is there a way to update the existing ticket by adding comments, assigning to a new group etc?

Morris

2022년 3월 21일에 게시됨 · Morris Coyle

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커뮤니티 댓글 Developer - Zendesk APIs

If this is ever of use to anyone else I have solved my issue with help from Stack Overflow; updated script is below:

 

function updateManyUsers() {
varsheet = SpreadsheetApp.getActiveSpreadsheet().getSheetByName('Sheet1');
var [headers, ...rows] = sheet.getDataRange().getDisplayValues();
Logger.log([headers,rows]);
varusers = rows.map(r => {
vartemp = {};
headers.forEach((h, j) => {
if (r[j] != "") temp[h] = r[j];
});
returntemp;
});
varuser = 'morris.coyle@retacted/token';
varpwd = 'redacted';
varoptions = {
'method': 'PUT',
'headers': {
'Authorization': "Basic " + Utilities.base64Encode(user + ':' + pwd)
},
'payload': JSON.stringify({ users }),
'contentType': 'application/json',
'muteHttpExceptions': true
};
varresponse = UrlFetchApp.fetch(url, options);
Logger.log(response.getContentText());
}

댓글 보기 · 2022년 3월 09일에 게시됨 · Morris Coyle

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