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Roxelle Miayo

가입한 날짜: 2021년 11월 04일

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마지막 활동: 2023년 11월 07일

Zendesk Customer Care

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님의 최근 활동 Roxelle Miayo

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댓글Working with articles in the knowledge base
Product guides

Hi Louise,

Thanks for bringing this up. I have created a support ticket so we can further investigate this. Please expect an email shortly. 

Thank you!

댓글 보기 · 2022년 5월 18일에 게시됨 · Roxelle Miayo

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댓글Using themes and customizing your Help Center
Product guides
Hi Aleksandar, 

Unfortunately, the default CSAT survey for Zendesk is only a good or bad rating. If you would like to rate it from 1 to 5, you may use a third-party app instead. You may want to check Zendesk Marketplace for this. 

Zendesk does not support these apps. For this reason, we can guarantee that it will do exactly what you are looking for, but I believe it is worth trying.

Hope it helps! 

댓글 보기 · 2022년 5월 18일에 게시됨 · Roxelle Miayo

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댓글How to manage the help center
Help and FAQs
Hi Katie,

We appreciate you getting ahead of troubleshooting. I'll go ahead and create a ticket so we could investigate further. Please expect an email shortly.

댓글 보기 · 2022년 5월 18일에 게시됨 · Roxelle Miayo

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댓글Ticket management
Product guides
Hi Jason, 

I believe that your concern is quite similar to Matthew's comment above. Unfortunately, this functionality is currently unavailable as Zendesk ticket IDs are strictly numerical. 

I would suggest posting this in the General Product Feedback topic [https://support.zendesk.com/hc/en-us/community/topics/200132066-General-Product-Feedback-] to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.

Thank you!

댓글 보기 · 2022년 5월 18일에 게시됨 · Roxelle Miayo

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커뮤니티 댓글 Q&A - Tickets and email
커뮤니티

Hi Robert, 

Thanks for the update. I will be creating a ticket for you to further investigate your concern. Please look forward to my email. 

댓글 보기 · 2021년 11월 25일에 게시됨 · Roxelle Miayo

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커뮤니티 댓글 Q&A - Tickets and email
커뮤니티

Hi Robert,

Thanks for posting. I’d like to know more about what’s happening — was this working okay before? Is the issue only happening when copying an image from Outlook? How about on Gmail? Also, have you tried pasting the image into several other applications?

댓글 보기 · 2021년 11월 24일에 게시됨 · Roxelle Miayo

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댓글Setting up and managing community
Product guides
Hi Brianne,

I've already responded to our existing conversation through messaging — let's continue working from there. 

댓글 보기 · 2021년 11월 19일에 게시됨 · Roxelle Miayo

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댓글SEO and help center search
Help and FAQs

Hi Light,

I will be creating a ticket for you to further investigate your concern. Please look forward to my email. 

Best,
Roxelle G. 

댓글 보기 · 2021년 11월 04일에 게시됨 · Roxelle Miayo

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댓글How to manage the help center
Help and FAQs

This request was closed and merged into request #9725915 "[Community Post] Why do my artic...".

댓글 보기 · 2021년 11월 04일에 게시됨 · Roxelle Miayo

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