Sean Chuang

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1. 커뮤니티
2. Feedback - Voice (Talk)
3. Coming soon: IVR Keypress tagging with Omnichannel Routing

Hello, Data dipping is something we are considering in H1 2024.  Thanks,Sean

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• Sean Chuang
• 만듦 2023년 12월 06일 09:18
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1. 커뮤니티
2. Feedback - Voice (Talk)
3. Product Feedback: Agent wrap-up time

Hello, We do not have plans for agent-based wrap-up time. However, one option you can use to solve your scenario is to use our AI Summarisation - see here  Thanks,Sean

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• Sean Chuang
• 만듦 2023년 12월 06일 09:13
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1. 커뮤니티
2. Feedback - Voice (Talk)
3. 'Are You Sure' When Declining Call

Hello, Thanks for your question. We will put this on the backlog for consideration - this is a good idea. We are making key changes to the Talk Call Console in 2024 so we will keep the community po...

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• Sean Chuang
• 만듦 2023년 11월 22일 09:43
• 0표

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1. 커뮤니티
2. Feedback - Voice (Talk)
3. Create the Ability to not pop open Talk Tickets

Hello, Thank you for your question. In 2024 (throughout the year), we will be rolling out improvements to the Talk Call Console. As part of that improvement, we will be looking to address this requ...

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• Sean Chuang
• 만듦 2023년 11월 08일 09:50
• 0표

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1. 커뮤니티
2. Feedback - Voice (Talk)
3. Wait time metric for return call from a voicemail

Hello, Thank you for your question.  Try: Create in Explore a report on voicemail tickets and compare the time the voicemail was left with the time a return call was placed to the customer.  Thanks...

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• Sean Chuang
• 만듦 2023년 11월 08일 09:46
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1. 커뮤니티
2. Feedback - Voice (Talk)
3. Product Feedback: Talk Overview reporting

Hello, Thanks for your question. Here is some info on how to schedule reports.  Sean

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• Sean Chuang
• 만듦 2023년 11월 08일 09:38
• 0표

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1. 커뮤니티
2. Feedback - Voice (Talk)
3. Italy mobile number

Hello, Thank you for your question. Number availability is a fluid concept, no matter what provider you use. Specifically RE your question, mobile numbers for Italy is available. Please reach out t...

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• Sean Chuang
• 만듦 2023년 11월 01일 09:35
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1. 커뮤니티
2. Feedback - Voice (Talk)
3. Omnichannel Routing - Differenciate Incoming calls from Completed calls

Hello, Thank you for your email. This is a piece of work that we intend to address so it's on the backlog. We are working with our colleagues on the routing side to figure out prioritization. Thank...

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• Sean Chuang
• 만듦 2023년 10월 25일 08:52
• 0표

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1. 커뮤니티
2. Feedback - Admin Center
3. Talk Admin Centre UI overhaul

Update from Voice Team: Hello, thank you for your feedback. This is very helpful. The Admin Center in general is a Zendesk-wide initiative that is currently being prioritised. As you can imagine, t...

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• Sean Chuang
• 만듦 2023년 10월 25일 08:44
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1. 커뮤니티
2. Feedback - Voice (Talk)
3. Enable extract all incoming phone numbers

Hello, Thanks for your question. One option you can try is to use the usage report and filter it down based on 'call status'.  Thanks,Sean

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• Sean Chuang
• 편집된 시간 2023년 10월 11일 08:30
• 0표