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Glenn

가입한 날짜: 2022년 1월 05일

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마지막 활동: 2022년 1월 05일

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댓글Ticket management

Hi Dave.

Thanks, that makes sense. So in the example I mention above, that deleted ticket should not show in the solved ticket column? If so, then unsure why it showed as three solved tickets when it was only two not including that deleted ticket.

댓글 보기 · 2022년 1월 05일에 게시됨 · Glenn

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댓글Ticket management

Hi there.

Do deleted tickets count towards stats in the Agent Updates Dashboard?

I ask as I was tracking my colleague's work during the day, and I noticed in my stats that I had solved three tickets for the day, yet I had only solved two. I had been testing the stats dashboard and there was a ticket I had created as a test and solved before deleting it completely, would this be it?

댓글 보기 · 2022년 1월 05일에 게시됨 · Glenn

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