Ian Marston
-
총 활동 수73
-
마지막 활동
-
회원 가입일
-
내가 팔로우하는 사용자 수0명
-
나를 팔로우하는 사용자 수0명
-
투표 수27
-
플랜 수24
활동 개요
Ian Marston님의 최근 활동-
Ian Marston님이 에 게시물을 만듦
Additional column settings in Admin for macros usage
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences) I would like to ha...
-
Ian Marston님이 에 게시물을 만듦
Knowledge suggestion tool - add in "Macro request" form
Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences) I would like to ha...
-
Ian Marston님이 에 댓글을 입력함
Tetiana Gron Will you provide an option to ask a secondary question for NPS?We would like to gather customers feedback for CSAT and NPS on the same survey using a 1-10 rating
-
Ian Marston님이 에 댓글을 입력함
Tetiana Gron Will you provide an option to ask a secondary question for NPS?We would like to gather customers feedback for CSAT and NPS on the same survey using a 1-10 rating
-
Ian Marston님이 에 댓글을 입력함
We would like to see a different colour to the standard light yellow on internal note commentsI appreciated there is an "Internal note" text, but it would still be nice to have a more differentiate...
-
Ian Marston님이 에 게시물을 만듦
Address look up tool for webforms
Feature Request Summary: Zendesk Support should have the ability to allow customers to search and add their postal address on web forms. In the UK this could link to the Royal Mail API or flat fi...
-
Ian Marston님이 에 댓글을 입력함
Toby Sterrett any updates on this since last year?We have hundreds of stores with individual email addresses we sometimes need to reach out to directly, it would be great to only allow agents abili...
-
Ian Marston님이 에 댓글을 입력함
Dylan Banker Zendesk are developing side conversations integration into Teams, it is currently in the EAP, so you may want to contact Zendesk to take part. Hope that helps!
-
Ian Marston님이 에 댓글을 입력함
Any update on this?
-
Ian Marston님이 에 댓글을 입력함
Enable follow-up tickets for side-conversation emails Feature Request Summary: Please enable Zendesk to automatically create follow-up tickets if a response is received for a side-conversation em...