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Nadee Sharmila

가입한 날짜: 2022년 5월 05일

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마지막 활동: 2022년 11월 10일

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커뮤니티 댓글 Feedback - Reporting and analytics (Explore)

Hi Pedro, thank you so much. It is actually closer to what we're after so that's great. Still would be good to have this as an actual explore metric.

댓글 보기 · 2022년 5월 06일에 게시됨 · Nadee Sharmila

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커뮤니티 댓글 Feedback - Reporting and analytics (Explore)

Agree with these sentiments exactly

댓글 보기 · 2022년 5월 05일에 게시됨 · Nadee Sharmila

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게시물 Feedback - Reporting and analytics (Explore)

Hello, I have been speaking to Zendesk support and currently, there is no way to show tickets created and tickets solved as two separate metrics in the same query. The default is to show tickets created and of those tickets, how many were solved. 

What I'd love to see is a line graph (as an example) that compares tickets created and tickets solved over a 30 day period (as an example). So it's showing tickets created for any given day and tickets solved for any given day but side by side in one query. 

2022년 5월 05일에 게시됨 · Nadee Sharmila

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