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Ashish Parnami
가입한 날짜: 2021년 12월 14일
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마지막 활동: 2023년 1월 30일
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님의 최근 활동 Ashish Parnami
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Hi,
Was this bug ever fixed? I also just faced this problem where an archived article is being return in the response to /articles api call.
Thanks!
댓글 보기 · 2023년 1월 30일에 게시됨 · Ashish Parnami
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Ashish Parnami님이 에 게시물을 만듦
We provide our customers a Chatbot interface from within that we use https://api.zopim.com/web-sdk to connect to Zendesk Chat to provide Human Agent chat when needed.
What we have seen recently is that visitor after getting connected to an agent, are put back into queue after sometime by Zendesk. Upon going to 0 position, visitor gets connected to same or different agent. This happens without user refreshing the page or without any internet issues.
We could monitor this by watching Zendesk event logs within https://api.zopim.com/web-sdk integration on our side where we see sequeue of events being something like:
Connecting
Connected
Queue Position:2
Queue Position:1
Queue Position:0
member joined (agent)
exchange of messages..
Connecting
Connected
Queue Position: 2 (or something)
..
Queue Position: 0
member joined (Agent --same or different)
This is impacting the user experience in a really bad way.
Has anyone else seen this issue and has solution/recommendations?
2021년 12월 14일에 게시됨 · Ashish Parnami
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