Borja Cuadrado

We are planning to migrate from chat to messaging several of our client's instances, but we have a main blocker, metadata use with the new messaging widget.

Some months ago we got this message from product manager: Both the Ticket Field metadata and tags will be natively available within messaging and will not require an API, which is the case with Chat right now.

Could you tell us when is it going to be available?

Hello Jonathan,

- When will the owner of the instance be warned that he/she is approaching the limit?
What would be the number of MAUs consumed for this warning? We are very concerned that the warning is sent on a weekend as the information will not be read until the following Monday.

- What is the expected behaviour in the different channels towards the end-user when the limit is reached and the add-on is not contracted?

- Will there be a field in the business rules available so we can create alternatives to the flowbuilder or article recommendations if the limit is reached?

- When will the dashboard be available in Explore?

- How will the capping work exactly?

Thanks in advance
Borja