Mei-E Loh

1. 커뮤니티
2. Feedback - Chat and Messaging (Chat)
3. Start a new chat proactively

Hi MOHD,  Thank you for your feedback and sharing your use cases! There is currently a proactive messaging feature in development which will be able to handle most of your use cases. Unfortunately ...

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• Mei-E Loh
• 만든 시간 2022년 10월 05일 09:42
• 0표

1. 커뮤니티
2. Feedback - Chat and Messaging (Chat)
3. Messaging inactivity

Hi Milton,  We might have a workaround for you.  We are introducing new update via types in support triggers when a transcript is added to ticket comments. This happens upon a conversation ending e...

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• Mei-E Loh
• 만든 시간 2022년 10월 05일 09:32
• 0표

1. 커뮤니티
2. Feedback - Chat and Messaging (Chat)
3. Remove thumbnails from Zendesk?

Hi Walti, Thank you for reaching out to Zendesk! Im guessing you probably used hotmail to login to zendesk at some point.  If any of the business have a helpcenter article page you can go to my pro...

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• Mei-E Loh
• 만든 시간 2022년 10월 05일 08:49
• 0표

1. 커뮤니티
2. Feedback - Chat and Messaging (Chat)
3. Routing Automation On Thumbs Down / DSATs

Hi John,  Thank you for writing in with this feedback! We unfortunately do not have it on our roadmap at the moment but will keep it in mind in the product backlog Cheers, Mei-E 

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• Mei-E Loh
• 만든 시간 2022년 08월 31일 08:45
• 0표

1. 커뮤니티
2. Feedback - Chat and Messaging (Chat)
3. ZenChatの会話開始のEmailやSNS通知

Hello there,  Thank your for writing in!  Im assuming your account has yet to have agent workspace activated. We do not support these features in the previous version of zendesk chat but when you a...

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• Mei-E Loh
• 만든 시간 2022년 08월 31일 08:39
• 0표

1. 커뮤니티
2. Feedback - Chat and Messaging (Chat)
3. Use WhatsApp number as a customer identifier

Hi Dianna,  We are aware of the problem and completely feel your pain. We have teams currently working on a plan to add phone number as an identity but unfortunately do not have a timeline yet as i...

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• Mei-E Loh
• 만든 시간 2022년 08월 31일 08:26
• 1표

1. 커뮤니티
2. Feedback - Ticketing System (Support)
3. Social Messaging - First Reply Time SLA (missing)

Hi Unai Roiz,  We also have an update on the SLA feature, this is planned on our roadmap for Q1 2023 Cheers, Mei-E 

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• Mei-E Loh
• 만든 시간 2022년 07월 13일 01:39
• 0표

1. 커뮤니티
2. Feedback - Ticketing System (Support)
3. Social Messaging - First Reply Time SLA (missing)

Hi Everyone! Just wanted to provide an update that FRT in seconds has been released for messaging as of 6 July 2022 It can now be found in explore>ticket dataset and you can find data backdated up ...

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• Mei-E Loh
• 만든 시간 2022년 07월 08일 02:14
• 0표

1. 커뮤니티
2. Feedback - Chat and Messaging (Chat)
3. Emojis in Chat triggers

Hi Shehryar,  I dont have an exact date at the moment but you use the OS level emoji picker or copy/paste the unicode emoji character it will get rendered in the widget and in agent workspace. The ...

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• Mei-E Loh
• 만든 시간 2022년 07월 05일 13:00
• 0표