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Pinky Penolio

가입한 날짜: 2023년 2월 16일

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마지막 활동: 2023년 2월 17일

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님의 최근 활동 Pinky Penolio

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댓글Viewing and using dashboards

Hello!

I would like to know if my assumption is correct.

When I open the Live data (including chat) dashboard, I see that there is Zero online agent under the Chat section. And all agents are online under the Support section.

My assumption is that Agent Workspace makes online agents visible on Support section. But when an agent is serving chat, the agent will show up in "Agents online" on Chat. And when there is an ongoing call, the agent will show up in "Agents online" on Talk. Is this correct?

Thanks in advance,

Pinky

댓글 보기 · 2023년 2월 17일에 게시됨 · Pinky Penolio

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