최근 검색
최근 검색 없음

Jason Zajdel
가입한 날짜: 2022년 7월 18일
·
마지막 활동: 2022년 7월 18일
팔로잉
0
팔로워
0
총 활동 수
3
투표
1
가입 플랜
1
활동 개요
배지
문서
게시물
커뮤니티 댓글
문서 댓글
활동 개요
님의 최근 활동 Jason Zajdel
Jason Zajdel님이 에 댓글을 입력함
Hello all,
I have two problems:
1 - If we use the ZenDesk phone app to make a call to a customer which does not pick up, the call will disconnect, instead of going to voicemail. Are there timeout settings when outbound dialing? In this case a ticket isn't created in Zendesk to verify that I made a call.
2 - The numbers to press while going through a customer's directory do not work as intended. Such as "Press 4 for Suchandsuch Department" will result in a "I'm sorry, that is not a valid option" from their end, but if I use my cell phone then it's fine. I know the problem isn't on their side if my cell phone works correctly, right?
Any help is appreciated!
댓글 보기 · 2022년 7월 18일에 게시됨 · Jason Zajdel
0
팔로워
1
투표
0
댓글