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Andrew Nagel

가입한 날짜: 2022년 1월 24일

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마지막 활동: 2023년 12월 28일

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님의 최근 활동 Andrew Nagel

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댓글Working with articles in the knowledge base

Hi there!

I'd like to set up a KB article so that if the logged in user is, say, part of the support team, then they can see more information than a customer user.  For example:

Support team user sees this:
KBXXXX - Application stops with error 15.
Explanation: The service has experienced an error. Contact customer support.
Resolution: Gather logs and restart the service.

Customer user sees this:
KBXXXX - Application stops with error 15
Explanation: The service has experienced an error. Contact customer support.

Does this make sense? Is this possible?

Thanks!

댓글 보기 · 2022년 1월 24일에 게시됨 · Andrew Nagel

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