Joy Newsome

Another vote for the ability to combine datasets. I need to be able to show performance of agents updating knowledge base articles that don't have anything to do with tickets.

Adding support for this. Use case: we have dirty data - organizational changes that dictate some updates to custom fields and having that data deleted or altered is skewing reports (see previous commenters on why it's not an option to simply replace the field); quality reviews are pointless if all of the data aren't correct and there is no way to correct it; your GDPR (this should be reason enough given the weight of the fines involved) redaction method is cumbersome and requires specific roles along with time consuming effort since it can't be done in bulk; all of the other reasons already listed by 13 years worth of users on this topic.