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Ovidiu Varo

가입한 날짜: 2022년 2월 14일

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마지막 활동: 2022년 3월 11일

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님의 최근 활동 Ovidiu Varo

Ovidiu Varo님이 에 댓글을 입력함

댓글Web Widget documentation

Hi,

We seen another issue happening on some Samsung devices.

We integrated Zendesk SDK (the new one) and using multiple features from the SDK: initialize, loginUser, logoutUser, unreadMessageCount and the ZendeskEventListener for unreadMessageCountChanged.

So, basically we saw a white screen when opening the chat on some Android (Samsung) devices. Clearing the cache fixes this issue, but when logging out and logging in again the issue persists.

 

How can we solve this?

 

Regards,

Ovidiu

댓글 보기 · 2022년 3월 11일에 게시됨 · Ovidiu Varo

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커뮤니티 댓글 Developer - Zendesk SDKs

Hey Christopher,

Thanks for your response.

 

We are using Android SDK and also iOS SDK. 

Version 2.1.0 (I think it's the latest one).

We followed this steps:

Android SDK: https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/android/getting_started/

iOS SDK: https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/ios/getting_started/

 

Yes, it is. When we test our JWT into the https://jwt.io/ it returns the correct data.

 

Android login/logout/open chat implementation

 

iOS login/logout/open chat implementation

 

Note: we are developing our application in Flutter so the SDKs are integrated in the native code.

The flow is represented like this: Flutter Dart code -> Native code (Android/iOS) -> Zendesk SDK (Android/iOS)

댓글 보기 · 2022년 2월 18일에 게시됨 · Ovidiu Varo

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Ovidiu Varo님이 에 댓글을 입력함

댓글Web Widget documentation

Hello guys,

We are having a similar issue regarding authentication. We are using loginUser(jwt) and the only data saved and retrieved on successCallback is the external_id.

Note that the jwt contains also a name and an email.

댓글 보기 · 2022년 2월 14일에 게시됨 · Ovidiu Varo

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Ovidiu Varo님이 에 게시물을 만듦

게시물 Developer - Zendesk SDKs

We are using loginUser(jwt) to authenticate a user, but the only data saved (and retrieved) is the external_id.

The jwt contains also a name and an email.

 

This happens on both platforms (Android and iOS).

 

2022년 2월 14일에 게시됨 · Ovidiu Varo

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