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Eric Weiland

가입한 날짜: 2022년 4월 25일

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마지막 활동: 2022년 12월 07일

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님의 최근 활동 Eric Weiland

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커뮤니티 댓글 Feedback - Ticketing system (Support)

I have to further express disattisfaction on this point with the lack of this ability. This has become painfully clear at end of year and reviewing metrics of tickets that after a year of development and improving how information is captured, half of our tickets have missing information that create a large category of Null responses in metrics which skews our data.

It is imperative that this feature be allowed so that we can modify old tickets to include updated information and simply creating a follow-up does not work as that will skew other metric data.

 

Gaurav Parbat

댓글 보기 · 2022년 12월 07일에 편집됨 · Eric Weiland

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커뮤니티 댓글 Feedback - Ticketing system (Support)

I would also like to request an update on this feature. This is highly important for our reporting as we slowly developed the data in our tickets and now have old tickets that are incomplete.

댓글 보기 · 2022년 10월 11일에 게시됨 · Eric Weiland

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댓글Managing your email

Hi,

My IT depertmant created a dedicated sub domain name zendesk.ourcompanyname.com , and we want to use that subdomain for sending emails from the Zendesk application.

We appear to be having some difficulty however when in verifying the SPF though the DNS records are verified.

댓글 보기 · 2022년 4월 25일에 게시됨 · Eric Weiland

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