최근 검색


최근 검색 없음

shweta Ankalaki's Avatar

shweta Ankalaki

가입한 날짜: 2022년 9월 02일

·

마지막 활동: 2024년 2월 06일

팔로잉

0

팔로워

0

총 활동 수

8

투표 수

0

플랜 수

3

활동 개요

님의 최근 활동 shweta Ankalaki

shweta Ankalaki님이 에 댓글을 입력함

커뮤니티 댓글 Q&A - Reporting and analytics

Hey Gabriel Manlapig,

Thanks for your response.

Could you please suggest to us the Formula of the custom metrics that gives the different parent and child time logs in different columns?

It would be more helpful for us.

댓글 보기 · 2024년 2월 06일에 게시됨 · shweta Ankalaki

0

팔로워

0

투표 수

0

댓글


shweta Ankalaki님이 에 게시물을 만듦

게시물 Q&A - Tickets and email

Hi Team,

To monitor the duration of time spent by agents on each ticket, we depend on a "time tracking app". However, we've noticed that when agents create a child ticket from a parent ticket using side conversation, the time log from the parent ticket is also duplicated onto the child ticket. This duplication is causing inaccuracies in the time log of the child tickets in explore reports.

This first entry has came from the parent ticket which has logged when the child ticket gets created.

Are you able to offer any guidance on how to prevent this behavior from happening again?

2023년 4월 10일에 게시됨 · shweta Ankalaki

1

팔로워

2

투표 수

1

댓글


shweta Ankalaki님이 에 게시물을 만듦

게시물 Q&A - Reporting and analytics

Is there any way to get both parent and child tickets data, along with their total timelog in one report? Here is a sample report format that explains what I'm trying to achieve:

2023년 3월 07일에 게시됨 · shweta Ankalaki

0

팔로워

2

투표 수

2

댓글


shweta Ankalaki님이 에 댓글을 입력함

댓글Managing your email

Hi Christine,

We have not crossed above mentioned Gmail resources limits. but still we are getting the same issue.

댓글 보기 · 2022년 10월 06일에 게시됨 · shweta Ankalaki

0

팔로워

0

투표 수

0

댓글


shweta Ankalaki님이 에 댓글을 입력함

댓글Managing your email

Hi There!

We are unable to connect our gmail account to zendesk, we are getting the below error message from zendesk once we connected the Email ID. Can you please help us resolving this error. 

댓글 보기 · 2022년 9월 02일에 게시됨 · shweta Ankalaki

0

팔로워

1

투표

0

댓글