Sammy
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마지막 활동
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내가 팔로우하는 사용자 수0명
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Sammy의 활동에 대한 투표 수-
I too want this option. It is absurd for our clients chats to be missed all the time just coz the agent is away from desk and they 'forgot' to set status to away.
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Hi Ramin, Apologies for the late response. I have a feeling maybe you did not understand me fully. I was referring to the internal notes and not those that customers leave. The internal note is ...
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Thank you Ramin. I hope such a request can be considered in the near future.
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hi Prakruti We have also experienced the same issue whereby one agent recieved more chats than others even after reaching his chat limit of 5. He was assigned 10 chats by the system while other ag...