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Simon Mayr

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    Simon Mayr님이 에 게시물을 만듦

    Fehler bei der Verwendung von Auslösern, wenn ein Ticket über die API erstellt wurde

    Hallo Zendesk-Team, wir verwenden die API, um Kunden über unsere Website die Möglichkeit zu geben, Tickets zu eröffnen und Antworten zu bestehenden Tickets zu verfassen. Hierbei sind mir über die E...

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    Simon Mayr님이 에 댓글을 입력함

    Hi Graeme Carmichael, we are on the Professional plan, but the Show Events option is exactly what i was looking for. Thank you very much! Regards, Simon

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    Simon Mayr님이 에 게시물을 만듦

    Log of outgoing emails

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    Hello, iam looking for a way to gather information about emails that were sent via Zendesk to our customers. Some of our customers notified us about them not getting our email responds. Only CCs of...

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    Simon Mayr님이 에 게시물을 만듦

    Delete Collaborators/Email_CCs via API

    Hi Zendesk,   I want to know how I can delete collaborators or email_ccs via the API. I know that I can put the action to "delete" for the email_ccs, however this does not seem to delete the collab...

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    Simon Mayr님이 에 댓글을 입력함

    Hi Heather, thanks for your response! So the only way to achieve this is to set up multiple automations, one for every time stamp. I will give that a try. Good hint on the tags, as without them thi...

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    Simon Mayr님이 에 게시물을 만듦

    Automatic email notification every x-hours

    Hi, I am looking for a way to automatically send email notifications to customers every x-hours. Our customers want to get notifications about the ticket status every x-hours, however i didn't find...

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    Simon Mayr님이 에 댓글을 입력함

    Hi Carsten, thanks for the clarification.

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    Simon Mayr님이 에 게시물을 만듦

    Customer responds to ticket by creating new email to external address

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    Hi, we are using an external email address for our tickets. Is there a way for our customers to respond to an existing ticket by creating a new email (and not responding to an email from our Zendes...

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    Simon Mayr님이 에 댓글을 입력함

    Hi Joel, thanks for your response! Actually it works just fine now. It seems the problem was on another dynamic content. Maybe you can take a look on this aswell? This is the json code i use in the...

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    Simon Mayr님이 에 댓글을 입력함

    Hi Keith, Thanks for your answer. I tried it with a space between the # and the numeric field which works. However i do not like this solution that much as our bugtracking system and our update new...