Adrian Bishop
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Good to hear this will be implemented finally.
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Forms into existing tickets
We are regularly starting communication via email and then requiring a form is completed to gather specific information from the requester, at the moment this creates a new ticket, wouldn't it be a...
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I've recently asked for this on chat support, a manager of a group may need to be transferred a call from another agent but doesn't want to be in the main queue. At the moment my colleagues have to...
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Side Conversation Signatures all at the bottom of the trail
We had complaints from colleagues outside of Zendesk where emails received from side conversations are very informal and unprofessional, we then realised that each time you reply to a side conversa...
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Couldn't agree me, we would highly benefit from printing this thread,
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Hi Brett, That would be great, except the app doesn't appear in Admins>Apps>Manage ? Any ideas?
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I would also say this is an issue with Talk tickets, you can merge, but sometimes the customers in our business call us many times about the same subject and 10-20 tickets have to be merged into on...
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Toby Sterrett Another question, as the agent issuing the child ticket becomes the requester, can you think of some logic that would prevent the agent being emailed each time a reply is made? Our tr...
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Hi Toby Sterrett , Thanks, that has worked, this would benefit from a Zendesk article as the support team were not able to suggest a fix for this. Cheers.
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Child tickets do not re-open if submitted as pending or solved.
This is a real issue for us and Zendesk Support have advised there is no native solution! Example: - - You receive a child ticket in your group.- You realise you need more information from the requ...