Adrian Bishop
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총 활동 수54
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마지막 활동
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투표 수9
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수신 설정 수21
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Adrian Bishop님의 최근 활동-
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On point no.1 I believe it is in their roadmap to link the login of Talk to Support, hopefully soon as it is really needed. Not sure about point 2 though.
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Audit trail for call prior to ticket?
Hi, it would be great if you could see the audit path taken before the call is actually answered, for instance, we had a call which was waiting for 5 minutes before eventually forwarding to voicema...
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There's nothing new for Talk? Only Admin centre will just based on role, not specific features for Talk?
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Any further thoughts on this? At the moment I don't actually see when you would use the 'away' status? It doesn't really serve any purpose?
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I agree this is something which is needed, you can insert ticket comments into a side conversation, but when someone replies, you can't auto-insert back into the ticket. My agents complain a lot ab...
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Stephen Belleau Thanks for your advice here, unfortunately, it's not quite what I'm looking for, I already managed to produce a similar result but what I can't do is produce a report which shows so...
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Explore Query - Solved ticket within 1 week
Hi, I'm looking to create a metric for solved ticket performance, I want to be able to display the percentage of tickets which were solved within 1 week, in any given week, e.g. in a given week, if...
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I've also just discovered this is not possible? I wanted to approve users for guide by my agents checking a box on a ticket form, since anyone can grant themselves access to guide, we need a basic ...
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Hi, The Talk roles make no sense at all? What is the advantage here over previous roles? One key feature our managers have asked for is to be able to override agent status when they forgot to go ...
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Hi, great this is now in the roadmap as we get a lot of complaints about this, do you know when it will be deployed? Currently, only Admin can override Talk status if somebody goes offline.