Avatar

Sheldon Dickinson

  • 총 활동 수
    30
  • 마지막 활동
  • 회원 가입일
  • 내가 팔로우하는 사용자 수
    0명
  • 나를 팔로우하는 사용자 수
    0명
  • 투표 수
    2
  • 수신 설정 수
    18

활동 개요

Sheldon Dickinson님의 최근 활동
  • Avatar

    Sheldon Dickinson님이 에 댓글을 입력함

    Is there any way to remove "Do any of these articles answer your question?" from {{answer_bot.article_list}}, as we find a lot of customers will reply saying "Nothing helped", but also, it means th...

  • Avatar

    Sheldon Dickinson님이 에 댓글을 입력함

    Hi Graeme, I was about to disable CSAT until I saw this.  I've just tried testing, but seem to be getting the below error. Would you have any insight on this? {"error":"RecordInvalid","description"...

  • Avatar

    Sheldon Dickinson님이 에 댓글을 입력함

    I find it very bizarre that you export organisations in XML, then only accept for them to be imported in CSV. One would think that you would have some consistency there and provide the export in th...

  • Avatar

    Sheldon Dickinson님이 에 댓글을 입력함

    Hi Guys, Is there a way to get an export of organisations in CSV? We want to do a bulk update of close 1500 organisations via export/import, however there only appears to be the ability to export a...

  • Avatar

    Sheldon Dickinson님이 에 게시물을 만듦

    Show/Hide Chat based on user group

    Is there a way to show/hide the chat widget based on the logged in users group?    For example, we run our users based on subscription, and only want to allow chat for users who are at the top of t...

  • Avatar

    Sheldon Dickinson님이 에 댓글을 입력함

    Another one who would like to see this implemented. We can change users status for talk, so why not have this in chat? I have staff in two offices away from mine, so I need to have the ability to c...

  • Avatar

    Sheldon Dickinson님이 에 댓글을 입력함

    Hi There,    With the introduction of Answerbot, which encourages self-serve, it would be great to see the ability to add in a 'Solve my ticket' button to responses. For example, when a pending rem...

  • Avatar

    Sheldon Dickinson님이 에 댓글을 입력함

    Would also like to know about this, as well as whether there are any Help Centre related merge tags (post content, poster, etc)

  • Avatar

    Sheldon Dickinson님이 에 댓글을 입력함

    We have a case where some users prefer to hav the full ticket history in their emails, where others would prefer to just have the last comment. We are using the below string in our trigger, which w...

  • Avatar

    Sheldon Dickinson님이 에 댓글을 입력함

    Hi Miles, I would suggest using a HTTP Webhook, and post to slack using JSON - https://support.zendesk.com/hc/en-us/articles/115011298868-Example-Integrating-the-HTTP-Target-with-Slack