Lila Kingsley
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Does this March 31st date still apply? It appears that the original article was revised to not specify a date--it now seems to say that Zendesk will reach out at some point if you have not migrated.
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Great article, thank you! Wondering if it is possible to hide articles by label instead of id? I got the code to working hiding articles by ID but get an error when I try to replace the isnt id ...
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Thanks Brett! I know the focus at Zendesk now is on Suite...but t would be helpful to have the old guide plan documenation available somwhere (that guide plan compare link above is redirecting to t...
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I'm trying to recall the number of brands we're allowed in Guide Enterprise...but all that info seems to have gone away with the recent redesign of the plans pages to be all about the suite. We're...
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Thanks Max, that's very good to hear! :)
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We will not be able to enable the workspace for quite some time because it is an account level setting. While we're excited about the agent workspace, for us it has not insignificant training & en...
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Great to see these changes! But since they are all around expanding admin capabilities in custom roles, I'm wondering if you have any plans to create more permission around user editing of fields,...
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Add Advanced Search Back to the Simple Search Box
A few months ago, Zendesk modified search functionality to remove the "Advanced search" capability from the "simple search box". This change has made it more complicated for our agents and interna...
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Just a suggestion to revise the sections on organizations and fields, as I had to open a support ticket to clarify what would happen (they asked me to post this request here): Organization: the ...
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Is there any relationship between the shared secret & brand? We created our widget as chat only on one brand, but soon we will be moving to another brand which has our customer help center (so we ...