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Andrew Goetz

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    Andrew Goetz님이 에 댓글을 입력함

    I like some of that Tim, and also tried something similar (having a tag disable the SLA), but consider the following scenario: You have an SLA policy with a 'Pausible Update' of every 24 hours (pu...

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    Andrew Goetz님이 에 댓글을 입력함

    +1  Not that I am expecting my request help move this functionality forward (so sad to upvote a 10 year old feature request)

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    Andrew Goetz님이 에 댓글을 입력함

    We actually use on-hold the most in the following instances: Customer requests help with something in the future, so we put it on-hold until that date and time. The customer has hit a bug which wi...

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    Andrew Goetz님이 에 게시물을 만듦

    Functionality to pause an SLA

    Hi team, Imagine that I have an SLA policy that requires first reply in 30 minutes and updates every 1 hour following that. Very often, customers will write in with an urgent issue and request a sc...