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Christina Jimenez

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    Christina Jimenez님이 에 댓글을 입력함

    1. Support
    2. ...
    3. Insights reporting
    4. Agent touches in Insights

    Hi,   Do chat and talk tickets get counted as agent touches? I'm unsure since there isn't a standard comment left in these cases, but they tickets generated to show the transcript of the chat or th...

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    1. 커뮤니티
    2. Feedback on Chat
    3. Ability for admins to logout agents

    Hi, I too would like to up vote this option. I work with a large team which is currently split between two countries where we overlap coverage for a few hours per day. When the agent's from our oth...

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    1. 커뮤니티
    2. Support Q&A
    3. Timezone information for Ticket comments

    Hi Sarah (or anyone else from Zendesk that can assist), I've tried clicking through to the link Sarah shared - Time zone indicator on ticket but it says that I'm not authorized to view this page. I...

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