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Melissa

  • 총 활동 수 17
  • 마지막 활동
  • 회원 가입일:
  • 내가 팔로우하는 사용자 수 0명
  • 나를 팔로우하는 사용자 수 0명
  • 투표 수 2
  • 수신 설정 수 7

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Melissa님의 최근 활동
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    Melissa님이 에 댓글을 입력함

    Hi Ramin, Thanks so much for your support. We got many feedback from our users who gave bad rating, they said they were going to click the button '-', not the bad rating, so it is better if you can...

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    Melissa님이 에 게시물을 만듦

    Change the rating position in chat web widget

    답변함

    Hi, can you move the rating position? This rating is too close to the window minimized button, when user to click on the minimized button on the phone side it will always accidentally click to bad ...

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    Melissa님이 에 댓글을 입력함

    I have also met up with the same issue of integration with Genesys PureEngage, waiting for the solution. 

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    Melissa님이 에 게시물을 만듦

    Add send box button in chat widget

    답변함

    Hi, we got many feedback from our customers, when they contact the live chat, they are unable to send message due to no send box button, so they can not send message, only fill in their words in th...

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    Melissa님이 에 게시물을 만듦

    Set new messages notification in chat SDK

    Hello, we found in chat widget, we can set notification sound when a new message is received, but there has no such setting in chat sdk right? In this case, can you please optimize this feature?

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    Melissa님이 에 댓글을 입력함

    Thank Ramin, but we are asking about the incoming chats, so if there has incoming chats, we can also get the sound notification through the setting?

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    Melissa님이 에 게시물을 만듦

    Give notification to inform agents when there has incoming chat

    답변함

    Hello, for incoming chats, agents do not have any perception, and we got some chat unassignment issue frequestly, the incoming chats didn't assign to our agents even if they are free, the agents ne...

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    Melissa님이 에 댓글을 입력함

    Hi, thank you for your feedback. We are afraid it is not the network issue, as we have agents in four countries, and all agents have the same issue at the same time, so that is not the network issu...