Jonathan March
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Jonathan March님의 최근 활동-
Jonathan March님이 에 댓글을 입력함
Hello, @이지훈 are you still experiencing this problem? I am not able to replicate it. We have over 200 triggers, and when I click on a trigger's menu and choose "select position", it shows all avail...
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Hi Bob, I'm a ZD user too, and have not seen such a default option, though we wouldn't need it so I might have missed seeing it. What I would suggest you do is create a custom role with that settin...
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Hi LezbethReyes Just to be clear, anything like this would work on the ticket after it was created from any email, not on the email itself. But since the body of the email becomes the body of the ...
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Hello again Lisa! Brett (ZD) found this article which describes the behavior: https://support.zendesk.com/hc/en-us/articles/360041440394 (be sure to follow the link in the article to see the differ...
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I'm not aware of more detailed docs on this -- you might want to ask on the main article https://support.zendesk.com/hc/en-us/articles/203691196-Using-the-Time-Tracking-app-Plus-and-Enterprise-, an...
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Hi Lisa, as far as I can tell in Chrome, the counter only pauses when you switch to a different ticket tab (not browser tab). Or, of course, when you press "Pause".
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Hi Anita, You can't do this with a simple setting, but a few ideas... You can remove your light agents from all your ZD groups, which are likely the source of your email notifications. Another app...
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> with hundreds of triggers - you have to go through each one and add this new tag to each trigger so they don't fire. Yep. While I understand why it's not supported (too fragile), I do wish that ...
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> Requester > Is Not > assignee Nice @richard !
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Bart Step 1 -- Detection --I am not aware of any condition for differentiating between a user-created and an agent-created OBO-user. Depending on how your users normally submit forms, you might be...