Jonathan March
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총 활동 수1667
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마지막 활동
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회원 가입일
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내가 팔로우하는 사용자 수26명
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나를 팔로우하는 사용자 수3명
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투표 수748
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수신 설정 수622
활동 개요
Jonathan March님의 최근 활동-
Jonathan March님이 에 댓글을 입력함
Hi Tomas, Sorry, I'm not aware of any way to disable them, but others might be able to chime in with a solution.
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Jonathan March님이 에 댓글을 입력함
P.S. If some of your customers are not receiving expected notifications, the first step is to look at the event log for the ticket, to see whether ZD actually sent the notifications. See https://su...
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Jonathan March님이 에 댓글을 입력함
Thanks for elaborating, Zach. As you correctly say, there is normally no such rule. It would be possible for you or other admins of your ZD instance to create such a rule (e.g. to include the condi...
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Jonathan March님이 에 댓글을 입력함
Hi Zach, could you explain what the goal is here? The purpose of Pending status is to indicate that you are awaiting a reply from the user. But usually when a ticket is created, it was the user who...
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Jonathan March님이 에 댓글을 입력함
Assign each of those users a specific tag, for example `no_receipt_notification`. Then every ticket that they create will have that tag. To the trigger, add the condition tags contain none of the f...
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Hi Diogo Romero, The easiest way is just to insert a space, so: "# 4232" That won't generate a link for you internally, of course -- I don’t think there’s a way to have it generate a link for inter...
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Thanks for that explanation. I have just translated the sentence and I see "if you would like to add more ticket forms, upgrade your account" implying that you do not actually have the necessary ac...
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Hello Daniel Parisi From the English translation of that article To add conditions to a ticket form In the sidebar, click theAdmin icon ( ), and then click Manage > Ticket Forms.Hover over the tic...
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Hi Subodh Jumle If I understand your use-case, you should be able to get that with the following conditions: Meet ALL: Status Changed to Solved Current user Is (agent) [Or for the converse, Curre...
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Jonathan March님이 에 댓글을 입력함
Hi Laetitia Bonaldo -- I am a 9-year ZD user and enthusiast, but you are raising what remains, year after year, one of the most puzzlingly frustrating omissions from ZD's admin-facing features. IMO...