Jonathan March
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Jonathan March님이 에 댓글을 입력함
Also agree. For any readers who agree, please consider upvoting all suggestions that you think are important. This is a significant factor (though not exclusive) in how ZD evaluates requests.
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Using a tag as Dan Ross suggested is the standard supported way.
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Hi Fransisco, I agree that it is a nuisance. Our workaround is to submit the draft as an internal comment. This may happen several times. It does leave the ticket noisy but it works. And sometimes ...
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To enable this capability, see https://support.zendesk.com/hc/en-us/articles/115003676907
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Hello again Jonatan. That's right, "attachment" refers to an image at the bottom of the post. "Inline" refers to an image which is embedded in the text of a message (e.g. between two paragraphs). ...
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Hi Christian, We're a small team, and it sounds like your scenarios are much higher volume than ours. For what it's worth, we: have no special team; tag VIP users as they are identified; remove ta...
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Hi Christian, Just a simple-minded comment, apologies if it's not pertinent. We manually tag VIP customers, then adapt our triggers and views according to the presence of those tags.
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Hi Jonatan, Do you mean image attachments or inline images? For several months, we have experienced problems with seeing inline images in tickets. The workaround is to right-click, select "Open ima...
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Hi Mark, Sorry, there's no way to do this directly in Zendesk. If you have the programming capacity, you can use an approach similar to the following: Trigger fires on relevant candidate tickets, ...
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Hi Robbie, this is a common request, which many ZD users, including me, agree would be very useful (although I suspect that calling the response "stupid" won't accomplish your goal :) ). To avoid f...