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Jonathan March

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    Jonathan March님이 에 댓글을 입력함

    Hello, @이지훈 are you still experiencing this problem? I am not able to replicate it. We have over 200 triggers, and when I click on a trigger's menu  and choose "select position", it shows all avail...

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    Jonathan March님이 에 댓글을 입력함

    Hi Bob, I'm a ZD user too, and have not seen such a default option, though we wouldn't need it so I might have missed seeing it. What I would suggest you do is create a custom role with that settin...

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    Jonathan March님이 에 댓글을 입력함

    Hi LezbethReyes  Just to be clear, anything like this would work on the ticket after it was created from any email, not on the email itself. But since the body of the email becomes the body of the ...

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    Jonathan March님이 에 댓글을 입력함

    Hello again Lisa! Brett (ZD) found this article which describes the behavior: https://support.zendesk.com/hc/en-us/articles/360041440394 (be sure to follow the link in the article to see the differ...

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    Jonathan March님이 에 댓글을 입력함

    I'm not aware of more detailed docs on this -- you might want to ask on the main article https://support.zendesk.com/hc/en-us/articles/203691196-Using-the-Time-Tracking-app-Plus-and-Enterprise-, an...

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    Jonathan March님이 에 댓글을 입력함

    Hi Lisa, as far as I can tell  in Chrome, the counter only pauses when you switch to a different ticket tab (not browser tab). Or, of course, when you press "Pause".

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    Jonathan March님이 에 댓글을 입력함

    Hi Anita, You can't do this with a simple setting, but a few ideas...  You can remove your light agents from all your ZD groups, which are likely the source of your email notifications. Another app...

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    Jonathan March님이 에 댓글을 입력함

    > with hundreds of triggers - you have to go through each one and add this new tag to each trigger so they don't fire.  Yep. While I understand why it's not supported (too fragile), I do wish that ...

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    Jonathan March님이 에 댓글을 입력함

    > Requester > Is Not > assignee Nice @richard !

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    Jonathan March님이 에 댓글을 입력함

    Bart  Step 1 -- Detection --I am not aware of any condition for differentiating between a user-created and an agent-created OBO-user. Depending on how your users normally submit forms, you might be...