Jonathan March
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Jonathan March님이 에 댓글을 입력함
Barrett Brewington > OR decide to “take it”, then hit “Submit”, get kicked out to the main page, find the ticket I just took, and go back into it. To me, that is also a big waste of time. A much e...
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Please provide the event log for such a ticket. See https://support.zendesk.com/hc/en-us/articles/203691176-Viewing-all-events-of-a-ticket
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Rather than having many conditions in a single trigger, I would recommend breaking it up into multiple triggers, each of which has a sane number of conditions and sets the same tag. Follow these wi...
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Just off the top of the head, so apologies if I'm missing something, but I *think* you should be able to do it with a single trigger that tests for this particular kind of ticket, AND for ticket is...
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Lawrence, a separate point: > two triggers, both of which have an action to update the ticket with a comment containing the value of the name field. Just to be clear and avoid future confusion -- T...
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Hi Lawrence, I investigated this in September 2012, both by experimentation and by information from ZD Level 2 support, and have not been aware of any changes since that time, either in the perform...
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Jeremy, agreed, there is no benefit from adding redundant conditions, and it will likely make the triggers harder to maintain / read.
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It would be very useful to test for a condition of custom date present / not present. We have several custom dates: Ping Date, & Date complete (which is the date that the work was actually complete...
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@Wolsung As Brett indicated you can use a "Notify target" trigger action to send an email as part of a trigger, but it's a bit hidden, as there's no comment added so you must look in the ticket eve...
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Thanks for the explanation, Chris!