Jonathan March
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총 활동 수1539
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마지막 활동
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회원 가입일:
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내가 팔로우하는 사용자 수26명
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나를 팔로우하는 사용자 수2명
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투표 수719
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수신 설정 수578
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Jonathan March의 최근 활동-
Hi Stef, I am a ZD user like yourself, and I have at times wanted this feature too. But there are three arguments against it that make me think that this will not happen: The workaround is easy --...
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Hi Bonnie Svoboda, I'm a ZD user like yourself. We have hundreds of triggers and I too would love to see some enhancements, but I recognize that this is much easier said than done. To help me under...
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Thanks, AJ I agree. This is trying to be friendly, actually frustratingly vague and inconsistent.
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On Aug 19 they said "within a few months". Given the realities of software development, I would not expect anything more precise until it's almost ready to roll out. (I agree, this would remove a b...
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Hi Cornelia. In addition to Chandra's good suggestions (We have been using Quickie Plus for many years and find it indispensable), I recommend that you add your comments to this longstanding discus...
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Hi Adriano. I am a ZD user like yourself, and I'll be glad to try to get you started with this. The first step is to look at all the actions that occurred when the ticket was created. You can find ...
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Marc, Use two tags, "unassigned" and "new_user_response". Your view would be conditioned on "contains at least one of" those two tags. Write something like the following 4 triggers Set tag "unass...
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Hi Marc, For complex conditions, you can use tags (set in triggers and automations) in your view conditions, but it's not clear to me that they are needed here. Could you just use a view of all new...
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Lisa, we're not a good model because we tend to be bimodal -- many tickets handled in a minute or so, and many others which take hours over multiple days to handle. For the latter, in theory we use...
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I don't have experience with multiple instances, but I don't think that ZD supports tags with spaces in them (and even if it does somewhere, I would strongly recommend against this practice). Use t...