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David Garceau

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    David Garceau님이 에 댓글을 입력함

    Hello ZENDESK, is anyone there paying attention to this need????   To everyone on this thread, please CALL and EMAIL your rep and ask them for an answer. I will  be following up on it today and if ...

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    David Garceau님이 에 댓글을 입력함

    There is still absolutely no response on making this a feature. I did find a post on getting the daily stats via an API link but I dont use API elsewhere so that that takes a lot of back end work d...

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    David Garceau님이 에 댓글을 입력함

    Agreed on this, it should be up to the away agent if they can take transferred calls or not.

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    David Garceau님이 에 게시물을 만듦

    Talk call routing based on an ORG Field

    I am looking for a way to route calls to specific groups based on a "key" or identifier in the users ORG fields.   To simplify the request so that it easy to understand, lets just say there is one ...

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    David Garceau님이 에 댓글을 입력함

    I was at the Zendesk Showcase in Dallas today and had a conversation with Mark Woolen and Martin Doettling about this topic. Martin said that it was definitely a known concern and that it was on th...

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    David Garceau님이 에 게시물을 만듦

    Agent "Total Online Time" reporting.

    Now that you are switching to Explore, there has to be a simple way to run reports on agent "time online" and "time available" in talk. How are we supposed to know how effective agents are if we do...

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    David Garceau님이 에 댓글을 입력함

    +1, there has to be a simple way to report on agent "time online" and "time available" in talk. How are we supposed to know how effective agents are if we don't have any historical report to show i...