Andrey Sarapulov
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마지막 활동
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Andrey Sarapulov님의 최근 활동-
Andrey Sarapulov님이 에 댓글을 입력함
not really but you can write generic logic (=code) for all signatures in one place.
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This is very common solution to the advanced signature needs https://www.zendesk.com/apps/support/zignatures/
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>Each team of agents will have their share signatures. Product A has a standard signature, Product B has a different signature, etc. This is where Zignatures app may come handy. You'll need to add ...
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Tamir Bashkin Interesting... Can you render {{ticket.via}} placeholder on a ticket (inject it as a text > submit a ticket) to see what value it renders?
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Hi Colin, Glad your are finding this helpful. Would be great if you can rate this app on Zendesk marketplace. In liquid you can use AND or OR operators inside the IF statement in the following way:...
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You can use any style/HTML supported by Zendesk Comment Editor. Looks like the Headers are supported. So this is something I expect you can use. As a test you can create a comment with all possibl...
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Hi Colin, I played a bit and the following version started to work for me. NOTE: i changed one condition to look up "priority_changed" tag on my test account and slightly updated the HTML Let me kn...
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hi Bastian, all these "liquid" goes into Zignatures App setting together with text or HTML you want to see in the signature. So if you go to MANAGE > Apps > Zignatures and find the settings for thi...
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Check these out: // 1 {% assign via = ticket.via | downcase | strip %}{% if via == 'mail' %}this is MAAAAAIL!{% endif %} // 2 {% if ticket.tags contains 'customer' %}TAG IS THEEEERE!{% endif %}
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Make sure you provided feedback to the app!