Josh
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총 활동 수326
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마지막 활동
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투표 수96
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Josh의 활동에 대한 투표 수-
Jenny, I want to allow agents to have this feature, but don't want to give them the ability to manage all of the channels. Currently custom roles forces this. Can this be broken off in custom rol...
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Can you please add the ability to apply a name to each IP. When you have a few hundred it gets hard to know which to remove etc.
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Our reps fly around the country. If they want to make a call, they need to stop what they're doing, open a laptop, then try to make a call like that. Freshdesk and Desk.com have offered mobile apps...
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+1
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Why would the visitor list be removed? That is functionality we relied on.
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Definitely the sound needs the ability to be changed, or repeated based on urgency of ticket
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Zendesk talk just needs built into the sub-par zendesk support app.
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Would love SLA break notifications
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Light agent role need to be clone-able.
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Is the visitor list going to come back or?