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Marissa Zugec

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    Marissa Zugec님이 에 댓글을 입력함

    There is no dataset specifically for Guide, currently in Insights- we can view Knowlegebase stats, this is no longer possible in Explore, why would you take this function away? 

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    Marissa Zugec님이 에 댓글을 입력함

    Our team would also like to be able to report in Guide with more flexibility on what criteria and content to show, such as pulling a view/list of articles by creator/editor, dates, including tags, etc

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    Marissa Zugec님이 에 댓글을 입력함

    I want to vocalize again for this request that we are in need of a solution for agents submitting tickets, This need has not changed, and we continue to see others on the request that are in the sa...

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    Marissa Zugec님이 에 댓글을 입력함

    Checking to see if this has been promoted for development yet? if not, will this be added for consideration in the near future? 

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    Marissa Zugec님이 에 댓글을 입력함

    Agree with Scott Patterson's comment, this was worded well, in that we need the same functions:  Another reason for us is with automation of tickets flowing between two Zendesk instances with shari...

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    Marissa Zugec님이 에 댓글을 입력함

    Sending in my vote on this- my use case is the same as all others mentioned- we need to allow internal staff to submit tickets - viewed as the end user.