Andrew Forbes

1. Explore
2. ...
3. Upgrading from Insights
4. Moving to Explore from Insights

Hi Mariliam Enhancements to Guide datasets (knowledge base & search reporting) are on the Explore roadmap. We can update you once we have a confirmed timeline. To echo Rob, the current Knowledge/Se...

• 댓글 보기
• Andrew Forbes
• 만든 시간 2020년 02월 07일 18:59
• 0표

1. 커뮤니티
2. Feedback on Explore
3. Light Agents access to Explore

Hi all - This feature is going to go into early access in the next couple weeks! You can sign up here: https://support.zendesk.com/hc/en-us/articles/360036743314

• 댓글 보기
• Andrew Forbes
• 만든 시간 2019년 10월 22일 19:27
• 0표

1. 커뮤니티
2. Explore Q&A
3. Explore is rounding a number when dividing

Hi Carl,    There are two ways to fix this. 1. Multiply your result by 100 (if you're looking for a percentage) 2. Go into Chart Configuration -> Display Format -> and from here you can change the ...

• 댓글 보기
• Andrew Forbes
• 만든 시간 2019년 08월 29일 18:48
• 1표

1. 커뮤니티
2. Explore Q&A
3. Date Filters - OR logic

Hi Ayal -    This could likely be accomplished using a "Change Attribute" filter on your dashboard. You can read more here about how these filters work: https://support.zendesk.com/hc/en-us/article...

• 댓글 보기
• Andrew Forbes
• 만든 시간 2019년 07월 02일 19:51
• 0표

1. 커뮤니티
2. Feedback on Explore
3. Filter numeric fields in Explore

Hi Fabio - This is possible today by adding a "Metric filter" to your dashboards. See below:   

• 댓글 보기
• Andrew Forbes
• 만든 시간 2019년 07월 02일 18:53
• 0표

1. 커뮤니티
2. Feedback on Explore
3. Display Label for a field, instead of tag value.

Hey Anton -    Yes, there are some REGEX functions that would work well to extract fields here. You can also use the function CONTAINS(). Our team is working on an article, but here's a head start:...

• 댓글 보기
• Andrew Forbes
• 만든 시간 2019년 03월 06일 16:56
• 1표

1. 커뮤니티
2. Feedback on Explore
3. Display Label for a field, instead of tag value.

Hi all, This is a feature that our team is looking to roll out in the next two weeks! We'll have more information posted shortly, but we're currently testing it internally before we roll it out bro...

• 댓글 보기
• Andrew Forbes
• 만든 시간 2019년 02월 15일 22:52
• 0표

1. 커뮤니티
2. Feedback on Explore
3. Allow filters to include \ exclude keywords from ticket subjects, domains, etc

Hey Tom - Great suggestion!    There's a handy function called "CONTAINS()" that can be paired with an IF, THAN, ELSE statement to pull out keywords that come up in your tickets. We've seen users p...

• 댓글 보기
• Andrew Forbes
• 만든 시간 2018년 12월 19일 00:31
• 0표

1. 커뮤니티
2. Feedback on Explore
3. Dashboards should not always be in edit mode

Hey Magnus -    Thanks for flagging this - agreed, in the current iteration, it is a little confusing.   To open the dashboard in viewer mode you can click the ellipsis and then "Open" Let me know ...

• 댓글 보기
• Andrew Forbes
• 만든 시간 2018년 12월 18일 21:37
• 1표

1. 커뮤니티
2. Feedback on Explore
3. Custom Fields not visible in "older" data sources

Hey Daniela, Thank you for reaching out to our team. You'll need to create a new data source to make use of the newly exposed custom metrics.  - Andrew

• 댓글 보기
• Andrew Forbes
• 만든 시간 2017년 11월 27일 18:07
• 0표