Jeremy Holmes
-
총 활동 수221
-
마지막 활동
-
회원 가입일:
-
내가 팔로우하는 사용자 수1명
-
나를 팔로우하는 사용자 수0명
-
투표 수172
-
수신 설정 수28
활동 개요
Jeremy Holmes님의 최근 활동-
Jeremy Holmes님이 에 댓글을 입력함
We wanted to move away from requiring every single ticket to be a task since it is the only way Due Dates work. Unfortunately, the custom date option doesn't work either because there is still no w...
-
Jeremy Holmes님이 에 댓글을 입력함
We are already trying to get this data in to another service for the same reason. This is a major oversight in the design of this product.
-
Jeremy Holmes님이 에 댓글을 입력함
I can understand that, but if you are bulk updating a set of end users that are not part of an organization, it is much harder to update all of their existing tickets and there is no logic to do so...
-
Jeremy Holmes님이 에 댓글을 입력함
This does not seem to update existing tickets. It is possible to automate adding the tag to the customer's tickets that may already be in the system?
-
Jeremy Holmes님이 에 댓글을 입력함
I like Explore and the flexibility, but it seems some features like filtering by Current User should be possible and they are not. I get the flexibility of bookmarks, but we should also still have ...
-
Jeremy Holmes님이 에 댓글을 입력함
This is still cumbersome and I have a similar issue that should be filtered by the user viewing it. We had a way to filter to current user on Insights Reporting. It seems this would be a logical op...
-
Jeremy Holmes님이 에 댓글을 입력함
Will there ever be a way to create a dashboard in Explore that can show all tickets currently being viewed? This would be beneficial when trying to monitor an individual agent's activity as well as...
-
Jeremy Holmes님이 에 댓글을 입력함
We are having a similar issue and our field type is decimal. We were fully able to use this field in all of our insights reporting and it is not even showing in Explore.
-
Jeremy Holmes님이 에 댓글을 입력함
We are starting to run into this issue as well and don't see a solution.
-
Jeremy Holmes님이 에 댓글을 입력함
I agree that this would be a great feature. We are really trying to ramp up our productivity with chat and the lack of these metrics makes it difficult to fine tune the triggers. We can't effective...