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Dan Ross

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    Dan Ross님이 에 댓글을 입력함

    Nope, never knew that existed, and I was recently in this part of the UI a few weeks ago. I was using the Admin Settings-> Account->Audit Logs in Support. Do these logs include audits for any produ...

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    Hey Caroline Kello Thanks for acknowledging how noisy this is. Since this was enabled, each day has about 4 pages of audit log entries just for sign ins alone. it's taken an already bad experience ...

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    Great post and solid details Dan! We have a similar problem to your first case and your proposed solutions would allow us to manage our data and mitigate risk of data being visible where it shouldn...

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    Hey Renato Milan dos Santos You might be able to do this using the Embed functions in LucidChart. You can generate a code snippet that you could try embedding your guide content using the raw HTML ...

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    Dan Ross님이 에 댓글을 입력함

    Hey Barbara Vandendriessche, You could do this via a Trigger, and then do it on ticket creation, or perhaps only under certain circumstances (like when a tag is present)  but doing so would make th...

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    +1 We would also find this feature beneficial. Especially if we were able to push failures live to another tool like Slack or MS Teams would be great at resolving issues BEFORE a target self-disabl...

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    Marcos Sasson At this time, Zendesk only sends emails to admins if a target is disabled from too many consecutive errors. After 21 failed attempts, Zendesk will auto-disable the target. Unfortunate...

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    Thank you so much Zendesk team! This has been sorely needed and is much appreciated!

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    Dan Ross님이 에 댓글을 입력함

    David Wa If you are on a Enterprise plan, you can enable the email archiving options, it would auto-BCC an email address that you control for outbound messages, you could rely on that perhaps? More...

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    Dan Ross님이 에 댓글을 입력함

    Hey Dominic Brasoveanu, You can definitely use placeholders with ticket custom date fields. They follow the same syntax as any other field type. Just make sure you use the ID your custom date field...