Dan Ross
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- 투표 수 418
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Dan Ross님의 최근 활동-
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Hey Ryan, Hey Ryan, Seems like Google sheets has some limitations around total cell counts. If you change the time period, you'll a reduction in rows but your column count should be consistent. ...
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Hey Dylan, If your users are logged in and have access to restricted content, they should be able to view it. Here's an article with some more details on how to configure your instance to allow for...
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Hey Iris, There's a document that I found to be useful as well found here, that covers restricting HTML depending on the user's role, very helpful if you have a mixed help centre environment with a...
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Hey Nathan, Not sure there's going to be a lot you can do that causes these to interact well together. Sounds like each system uses their own method to track and thread replies into the same ticket...
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Jorge Gonzalez I don't work for Zendesk, but I doubt very much that trying to get more agent subscriptions is the reason for the change, the concerns spam issues outlined above are real. If not add...
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Jorge Gonzalez if your boss is a ZD agent, then it sounds like the placeholder will render as expected. This reads that only non-agent users are affected when the email is sent.
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In the case of a user submitting a ticket via the help centre form, if we sent a confirmation email with the contents of their message, would that still be suppressed? Is there any means to identif...
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Hey Markus, Try checking out these settings instead: https://developer.zendesk.com/embeddables/docs/widget/settings#chatlabel and https://developer.zendesk.com/embeddables/docs/widget/settings#c...
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Hey The Alternate Reality Game, Kim R Robinson, Those two sections are different than the reauthorization. They relate to allowing Zendesk to send email on your behalf. You can definitely still u...
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Hey Kyle, Sorry, I'm not sure if I understand the question. Are you asking if an agent using a signature with a image of their handwriting can be a trigger condition? Or include the hand signature ...