Dan Ross
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Dan Ross님의 최근 활동-
Dan Ross님이 에 댓글을 입력함
Hey Juan, You'll need to have your agents assign the tickets to themselves when they reply before setting to Pending. If you do that, you can setup a trigger similar to this: ALL must be trueTi...
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Hey Desmond, in your template for file titled article.hdbs, you might have a section that looks like this {{#with article}}<div class="article-votes"><span class="article-votes-question">{{t 'was_...
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Hey Shashank, This came up again in internal meetings. It's been nearly a year since your reply, has there been any progress on this feature?
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Hi Sofia, The best way to do this report is within JIRA itself, there's no means to access the # of linked tickets from Insights or Explore, unfortunately.
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Hey there, You're pretty close. You need to remove the quotes around each word (Zendesk already treats subjects/comments as strings) and the OR text. All you need to do is separate each word with...
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Hey Gasper, That's a tricky sounding situation. EDIT: This might be a bit different in practice if you're using the new CC & Followers experience Zendesk recently released, but I'm not 100% sure ...
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Hey Allison, Try something like this, see if it meets your needs. On your existing "Notify requester of received request" and "Notify all agents of received request" triggers, add a condition for ...
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Hey Scott, Unfortunately, there's no simple means to do this. Either you will need to contact your account representative at Zendesk and inquire about their Premium Sandbox feature ($$) or if you ...
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Hey Tsvetan, In this case, consider tagging the user with a tag like ceo, or vip. Tags on User/Org profiles will be inherited by the ticket, putting the tag on the Org will apply to all tickets cre...
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Hey James, I don't have this setup for testing, but you could perhaps try to find the Updater as based on Ticket Text Field Change [Ticket Assignee] = blank to Ticket Text Field Changes [Ticket A...