Dan Ross
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- 마지막 활동
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- 투표 수 391
- 수신 설정 수 442
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Dan Ross님의 최근 활동-
Dan Ross님이 에 댓글을 입력함
Bumping this one again, in the hopes that an Explore PM will catch it and respond. This would be a really big help in identifying popular channels of contact. We're currently trying to consolidate ...
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Hey Jay, I'm not aware of anything in the marketplace that would do this, but it's a big place. I'm not sure the kind of volume you're dealing with, so this might be an over-engineered solution, bu...
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Hey Vanessa, This isn't handled in the Help Centre, this is handled in the Support admin settings for Ticket Fields. Each ticket will have an attribute that can be checked making it required to sub...
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Hey Jennifer Try adding this to your new_request_page.hdbs template: <script> $('.form-field.request_custom_fields_YOURCUSTOMFIELDIDHERE').prepend('HTML formatted text here');</script> This will pu...
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Hey Al, If you have a plan that allows for Ticket Forms, you can have them select a ticket form for whichever team they're trying to reach. If you don't, you can have a single form, but have a ...
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hey RTB, As the docs mentioned, the Mail API is only usable by agents in your Zendesk instance. To do what you're looking for, I suspect you would want to connect a mailbox to ZD for this partner a...
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Hey Chris, Some hosting companies will let you do a 301 redirect from the the DNS admin settings, without needing to have hosting or an .htaccess file. If yours doesn't, you might want to consider ...
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Hey Chris, I don't have all the actual conditions in your view, but I'd try something like this. ALLGroup -> Support TeamANYStatus < PendingTags contain: follow-up You may want to consider ha...
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Also wishing for something more modern than basic auth. Services today often require a bearer token or custom auth headers. Please allow us to set custom headers in outbound messages.
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Also wishing for something more modern than basic auth. Services today often require a bearer token or custom auth headers. Please allow us to set custom headers in outbound messages.