Dan Ross
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총 활동 수1418
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내가 팔로우하는 사용자 수2명
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투표 수451
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수신 설정 수501
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Dan Ross의 최근 활동-
Thanks Yuri & team for continuing to update this integration. We were excited about this release, however there's a few major issues that are likely going to prevent us from using it. Here's why: ...
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At your Relate conference this year, Zendesk had a presentation on the value of a good survey. Concepts like using a 5-7 point question (strongly disagree, somewhat disagree, neutral etc.etc.) to c...
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Does the article *have* to be public to work? We really don't need our customers seeing it.
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Is it possible to change the order in which the Jira fields are displayed in Zendesk? We would like to have the summary displayed under the bug ID. At the moment, it's stuck near the bottom. Thanks!
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We just went live with this integration and the feedback from our teams has been positive so far! However, when we link a ticket from the Zendesk side, the Jira ticket is updated with a 'jira-escal...
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Searching in the audit log would be impressive, right now it's a giant hot mess that can't be meaningfully sorted. We have over 200k end users and over 130 agents - being able to audit and investig...
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The link in Joseph's comment is returning an error that we aren't authorized to view the article. Can this please be fixed, we need to be able to do this in our reports. Thanks!
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Is there a way to have this export pull the suspended tickets? We need to have our marketing team review the hard bounces and the Suspended tickets UI is pretty brutal for searching. Being able to ...
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Hi Yuri, Can that be done to a custom field? We could add a field for JIRA issues sync the issue key to that field and then report on the contents of it in GoodData! Is it possible to add a hit...
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@Patrick Pretty much nothing is copied over. No custom ticket fields, org fields, user fields, views, triggers, automations, dynamic content, macros, tags, users, organizations (list goes on). Unfo...