Lettie Ball
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This would be really beneficial for me. I want to increase the Help Centre activity but we aren't quite ready to use Answer Bot yet. Having a couple of our popular articles included in the messa...
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Hiya! I have created the above custom metrics for a FRT < 48 hours and greater than 48 hours. I wanted the metrics in hours, so I did the below: Select #Tickets WHERE First reply time in minut...
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Hey James, Great thank you for this! The report is looking a lot better already! Thanks, Lettie
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Hey! Could you please let me know if there are any recipes I can use to regularly analyse the 'About' field so I can see the top issues on a weekly basis? I have tried to set up a report but I ch...
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Amazing thank you Amy! Big help :)
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Hey, I'm having trouble setting up the 'Total Time Spent' metric, I keep getting this error message but I can't figure out what I have done wrong? Thanks! Lettie