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Jalle van Goor den Oosterlingh

Community Moderator
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    Jalle van Goor den Oosterlingh님이 에 댓글을 입력함

    Hi Avery, This has been solved by switching to Agent Workspace and using the new Flow Builder variant of the Answer Bot!

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    Jalle van Goor den Oosterlingh님이 에 댓글을 입력함

    Hi Alejandro, I can only say +1.

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    Jalle van Goor den Oosterlingh님이 에 댓글을 입력함

    Hello Theresa, That functionality is not native in Zendesk Talk. However you could achieve that functionality by routing the call number after hours to another number you've purchased in Zendesk us...

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    Jalle van Goor den Oosterlingh님이 에 댓글을 입력함

    Hi Chris, Is the Talk option enabled on your profile? You can check that following this article: https://support.zendesk.com/hc/en-us/articles/214510868-Giving-agents-access-to-Talk  

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    Jalle van Goor den Oosterlingh님이 에 댓글을 입력함

    Hi Therese, The Metric probably shows you something like "AVG(Call talk time (min)". When you click this metric you should be able to select other aggregators:  Listening to your case, it sounds l...

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    Jalle van Goor den Oosterlingh님이 에 댓글을 입력함

    Hi Mellisa, You should be able to prevent this if you set the filling out of user information as mandatory before the start of the chat!  

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    Jalle van Goor den Oosterlingh님이 에 댓글을 입력함

    Hi Yu, That is pretty strange. Definitely seems like something is off. Have you tried contacting Zendesk Support from your account? There should be a help button on the admin page :).  

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    Jalle van Goor den Oosterlingh님이 에 댓글을 입력함

    Hi Allison, Are you looking for this?  

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    Jalle van Goor den Oosterlingh님이 에 댓글을 입력함

    Hello Carlo, Can you tell us a little bit more about where you are looking? Are you talking about the chat itself which cannot be closed, or the actual ticket? If you're on the actual ticket, does ...

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    Jalle van Goor den Oosterlingh님이 에 댓글을 입력함

    Hello Nuno, You should be able to do so. The search API allows for the searching through tickets, much as you search through Zendesk Support in the UI. You can check this article: https://support.z...