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Jalle van Goor den Oosterlingh | RealConnections NL

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Jalle van Goor den Oosterlingh | RealConnections NL님의 최근 활동
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    Jalle van Goor den Oosterlingh | RealConnections NL님이 에 댓글을 입력함

    Hi Alejandro, I can only say +1.

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    Jalle van Goor den Oosterlingh | RealConnections NL님이 에 댓글을 입력함

    Thanks for clarifying Ryan! This should help in understanding the case :).

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    Jalle van Goor den Oosterlingh | RealConnections NL님이 에 댓글을 입력함

    Hello Theresa, That functionality is not native in Zendesk Talk. However you could achieve that functionality by routing the call number after hours to another number you've purchased in Zendesk us...

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    Jalle van Goor den Oosterlingh | RealConnections NL님이 에 댓글을 입력함

    Hi Nada, You should have this option at the top of each ticket, but just below the text editor: This should allow you to do what you seek!

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    Jalle van Goor den Oosterlingh | RealConnections NL님이 에 댓글을 입력함

    Hi Chris, Is the Talk option enabled on your profile? You can check that following this article: https://support.zendesk.com/hc/en-us/articles/214510868-Giving-agents-access-to-Talk  

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    Jalle van Goor den Oosterlingh | RealConnections NL님이 에 댓글을 입력함

    Hi Therese, The Metric probably shows you something like "AVG(Call talk time (min)". When you click this metric you should be able to select other aggregators:  Listening to your case, it sounds l...

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    Jalle van Goor den Oosterlingh | RealConnections NL님이 에 댓글을 입력함

    Hi Mellisa, You should be able to prevent this if you set the filling out of user information as mandatory before the start of the chat!  

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    Jalle van Goor den Oosterlingh | RealConnections NL님이 에 댓글을 입력함

    Hi Yu, That is pretty strange. Definitely seems like something is off. Have you tried contacting Zendesk Support from your account? There should be a help button on the admin page :).  

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    Jalle van Goor den Oosterlingh | RealConnections NL님이 에 댓글을 입력함

    Hi Ryan, Thank you for submitting feedback on Explore! Could you maybe elaborate a bit more on the use case for this? Why shouldn't that particular individual with the edit rights be able to edit t...

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    Jalle van Goor den Oosterlingh | RealConnections NL님이 에 댓글을 입력함

    Hi Allison, Are you looking for this?