
Allen Hancock
Bringing Proactive Support to the Mac platform.
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Allen Hancock님의 최근 활동-
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Given this recent change & complete removal of IPs The Zendesk cloud is hosted by Amazon Web Services (AWS). As part of these recommendations, we’ve included a link to download AWS IP address ra...
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Following.
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It took a moment to find in the agent view, so I thought I'd point this out: The panel can be switched to the Context Tab using: ctrl alt , The panel can be switched to the Ticket Tab using:...
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Hey Samuel, would you post a screenshot of where you'd like the link to be? Also, let us know if using the # and ticket number works.. Zendesk interprets #1234 as an agent facing link in emails ...
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I would love to see this export contain our setup.. triggers, macros, etc. Until such time as we can, however, it's great to see that https://developer.zendesk.com/requests/ allows use to perform...
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Hm, I think there are more disallowed characters, see this post: https://develop.zendesk.com/hc/en-us/community/posts/360029005694/comments/360004635974 In any case, I look forward to an official a...
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Is there a list of all unpermitted characters?
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Thanks for posting Yoram! You bring up and interesting point.. if form at creation is the intent, it could be clearer. Tell us more about the use-case, and perhaps there's another solution while t...
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Hi Aimee, Two other ideas which might help.. you can add your personal email as an alias in your agent profile, then the forward would work. If that doesn't work for you (and I can think of a numbe...
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Hi Jacob, thanks for the detailed post! Depending on how things work out, perhaps you could apply a tag to certain groups, and focus the searching based on tag?