Allen Hancock

1. 커뮤니티
2. Feedback on Support
3. Notify agent if requester email is bounced or rejected

I was thinking about this the other day.. it seems to me maybe it's a spam risk to let us know? If that's related, getting notifications for verified emails at least, would be a great start.

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• Allen Hancock
• 만든 시간 2021년 06월 06일 02:57
• 0표

1. Zendesk Suite
2. Managing cross-product features
3. Zendesk support for cookie-restricted browsers (Safari, Chrome, Firefox)

@Devan, and Zendesk overall.   What is the status of this issue?

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• Allen Hancock
• 만든 시간 2021년 04월 05일 04:13
• 1표

1. 커뮤니티
2. Feedback on Guide
3. Import error dialog box should have specific error and file name, and should not disappear after a few seconds

Agreed. We're getting an error "This file exceeds the maximum file size limit of 300 KB".. which file!? It was even a pain to get this screenshot.. I had to upload 3-4 times & work quick to get it.

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• Allen Hancock
• 만든 시간 2021년 01월 22일 15:39
• 0표

1. Admin Center
2. ...
3. Managing global security and user access
4. Configuring your firewall for use with Zendesk

Given this recent change & complete removal of IPs    The Zendesk cloud is hosted by Amazon Web Services (AWS). As part of these recommendations, we’ve included a link to download AWS IP address ra...

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• Allen Hancock
• 편집된 시간 2019년 11월 21일 14:47
• 0표

1. 커뮤니티
2. Support Q&A
3. Console warnings in Chrome browser: A cookie associated with a cross-site resource at <URL> was set without the `SameSite` attribute.

Following.

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• Allen Hancock
• 만든 시간 2019년 11월 11일 23:35
• 0표

1. Support
2. ...
3. Tickets
4. Showing the customer context panel by default in the ticket interface

It took a moment to find in the agent view, so I thought I'd point this out:   The panel can be switched to the Context Tab using:    ctrl alt , The panel can be switched to the Ticket Tab using:...

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• Allen Hancock
• 만든 시간 2019년 05월 18일 19:48
• 1표

1. 커뮤니티
2. Support Q&A
3. Link to my site from customer's view of a ticket

Hey Samuel,  would you post a screenshot of where you'd like the link to be?   Also, let us know if using the # and ticket number works.. Zendesk interprets #1234 as an agent facing link in emails ...

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• Allen Hancock
• 만든 시간 2019년 05월 17일 08:08
• 0표

1. Support
2. ...
3. Tickets
4. Where is the data export option?

I would love to see this export contain our setup.. triggers, macros, etc.   Until such time as we can, however, it's great to see that https://developer.zendesk.com/requests/ allows use to perform...

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• Allen Hancock
• 만든 시간 2019년 05월 12일 00:52
• 0표

1. Support
2. ...
3. Users, groups, and organizations
4. Error saving organization: Name must not contain the '|' character

Hm, I think there are more disallowed characters, see this post: https://develop.zendesk.com/hc/en-us/community/posts/360029005694/comments/360004635974 In any case, I look forward to an official a...

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• Allen Hancock
• 만든 시간 2019년 04월 04일 00:38
• 0표

1. Support
2. ...
3. Users, groups, and organizations
4. Error saving organization: Name must not contain the '|' character

Is there a list of all unpermitted characters?

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• Allen Hancock
• 만든 시간 2019년 04월 02일 12:25
• 0표