Allen Hancock

1. Cross Product
2. ...
3. Managing global security and user access
4. Configuring your firewall for use with Zendesk

Given this recent change & complete removal of IPs    The Zendesk cloud is hosted by Amazon Web Services (AWS). As part of these recommendations, we’ve included a link to download AWS IP address ra...

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• Allen Hancock
• 편집된 시간 2019년 11월 21일 14:47
• 0표

1. 커뮤니티
2. Support Q&A
3. Console warnings in Chrome browser: A cookie associated with a cross-site resource at <URL> was set without the `SameSite` attribute.

Following.

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• Allen Hancock
• 만든 시간 2019년 11월 11일 23:35
• 0표

1. Support
2. ...
3. Tickets
4. Showing the customer context panel by default in the ticket interface

It took a moment to find in the agent view, so I thought I'd point this out:   The panel can be switched to the Context Tab using:    ctrl alt , The panel can be switched to the Ticket Tab using:...

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• Allen Hancock
• 만든 시간 2019년 05월 18일 19:48
• 1표

1. 커뮤니티
2. Support Q&A
3. Link to my site from customer's view of a ticket

Hey Samuel,  would you post a screenshot of where you'd like the link to be?   Also, let us know if using the # and ticket number works.. Zendesk interprets #1234 as an agent facing link in emails ...

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• Allen Hancock
• 만든 시간 2019년 05월 17일 08:08
• 0표

1. Support
2. ...
3. Tickets
4. Where is the data export option?

I would love to see this export contain our setup.. triggers, macros, etc.   Until such time as we can, however, it's great to see that https://developer.zendesk.com/requests/ allows use to perform...

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• Allen Hancock
• 만든 시간 2019년 05월 12일 00:52
• 0표

1. Support
2. ...
3. Users, groups, and organizations
4. Error saving organization: Name must not contain the '|' character

Hm, I think there are more disallowed characters, see this post: https://develop.zendesk.com/hc/en-us/community/posts/360029005694/comments/360004635974 In any case, I look forward to an official a...

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• Allen Hancock
• 만든 시간 2019년 04월 04일 00:38
• 0표

1. Support
2. ...
3. Users, groups, and organizations
4. Error saving organization: Name must not contain the '|' character

Is there a list of all unpermitted characters?

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• Allen Hancock
• 만든 시간 2019년 04월 02일 12:25
• 0표

1. 커뮤니티
2. Feedback on Support
3. Automation condition bug

Thanks for posting Yoram! You bring up and interesting point.. if form at creation is the intent, it could be clearer.  Tell us more about the use-case, and perhaps there's another solution while t...

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• Allen Hancock
• 만든 시간 2019년 02월 01일 01:51
• 0표

1. Support
2. ...
3. Email
4. Forwarding incoming email to Zendesk Support

Hi Aimee, Two other ideas which might help.. you can add your personal email as an alias in your agent profile, then the forward would work. If that doesn't work for you (and I can think of a numbe...

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• Allen Hancock
• 만든 시간 2018년 12월 27일 17:34
• 0표

1. 커뮤니티
2. Support Q&A
3. How to Drill Across Multiple Groups

Hi Jacob, thanks for the detailed post! Depending on how things work out, perhaps you could apply a tag to certain groups, and focus the searching based on tag?

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• Allen Hancock
• 만든 시간 2018년 12월 27일 17:23
• 0표