Kim Lake
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총 활동 수192
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마지막 활동
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회원 가입일:
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내가 팔로우하는 사용자 수2명
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나를 팔로우하는 사용자 수0명
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투표 수105
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수신 설정 수69
활동 개요
Kim Lake님의 최근 활동-
Kim Lake님이 에 댓글을 입력함
+1, required - we need an ability to assign brand visibility to agents
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agree with the above - we need to have visibility of who is making changes to Guide settings such as permissions, themes, category structure etc - not just article versions.
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Thanks @Graeme, unfortunately we're not migrated across to Explore yet, so stuck with Insights. Really appreciate your detailed suggestion. I'll give it a brave attempt to adapt your recommendation...
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Report tickets multiple end-user comments since last agent comment
답변함Hi there Does anyone know how I'd go about reporting on tickets where there have been multiple end-user updates which an agent has not yet responded to? Not first reply - I'm looking at subsequent ...
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HI Amy This approach is the one we'd need: "Find the timestamp for when the ticket first leaves the T2 group as well, then look for public agent comments between the timestamps to and from the grou...
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HI there Just set this up and it's working a treat - except for one particular use case... can anyone help? I can see in my report that the metric is reading the time from the ticket being assigned...
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Completely agree with the above comments - not much point being able to do something in the system if we're unable to report on how it's being used. Unfortunately, yet another feature we're probabl...
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Hi there I didn't see (or may have missed) a response to Raphael's comment last year - can anyone confirm?
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HI, is there a way to bulk upload the same profile picture for all of our agents (e.g., company logo)
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HI Jessie Is there nowhere on the ticket that shows the Channel?