
Kim Lake
-
총 활동 수192
-
마지막 활동
-
회원 가입일:
-
내가 팔로우하는 사용자 수2명
-
나를 팔로우하는 사용자 수0명
-
투표 수105
-
수신 설정 수69
활동 개요
Kim Lake님의 최근 활동-
Kim Lake님이 에 댓글을 입력함
+1, required - we need an ability to assign brand visibility to agents
-
Kim Lake님이 에 댓글을 입력함
agree with the above - we need to have visibility of who is making changes to Guide settings such as permissions, themes, category structure etc - not just article versions.
-
Kim Lake님이 에 댓글을 입력함
Thanks @Graeme, unfortunately we're not migrated across to Explore yet, so stuck with Insights. Really appreciate your detailed suggestion. I'll give it a brave attempt to adapt your recommendation...
-
Kim Lake님이 에 게시물을 만듦
Report tickets multiple end-user comments since last agent comment
답변함Hi there Does anyone know how I'd go about reporting on tickets where there have been multiple end-user updates which an agent has not yet responded to? Not first reply - I'm looking at subsequent ...
-
Kim Lake님이 에 댓글을 입력함
HI Amy This approach is the one we'd need: "Find the timestamp for when the ticket first leaves the T2 group as well, then look for public agent comments between the timestamps to and from the grou...
-
Kim Lake님이 에 댓글을 입력함
HI there Just set this up and it's working a treat - except for one particular use case... can anyone help? I can see in my report that the metric is reading the time from the ticket being assigned...
-
Kim Lake님이 에 댓글을 입력함
Completely agree with the above comments - not much point being able to do something in the system if we're unable to report on how it's being used. Unfortunately, yet another feature we're probabl...
-
Kim Lake님이 에 댓글을 입력함
Hi there I didn't see (or may have missed) a response to Raphael's comment last year - can anyone confirm?
-
Kim Lake님이 에 댓글을 입력함
HI, is there a way to bulk upload the same profile picture for all of our agents (e.g., company logo)
-
Kim Lake님이 에 댓글을 입력함
HI Jessie Is there nowhere on the ticket that shows the Channel?