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Daniel Aron

Zendesk Product Manager
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Daniel Aron님의 최근 활동
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    Daniel Aron님이 에 댓글을 입력함

    Hi Yoel, Customizing the bot is done in Flow Builder. Hebrew is not one of the language supported by the bot today. If Hebrew is the only language you wish to configure a flow in, you can try creat...

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    Hi Juan, Is it possible to have more than one flow ? It is currently only possible to have one flow per brand. However, we plan to enhance the Flow Builder admin experience and enable mult...

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    Hi Ian, I found the other day it is possible for the user to ignore the "Talk to a human" and message the team directly. This means the name, email address, etc is not collected. This should not ...

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    Hi Thomas,  Thanks for the feedback. To avoid the unnecessary second message as you point out you can disable the trigger from Chat Triggers > Continuous Conversations. The setting itself needs to ...

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    Hi Fredrik, It is expected behavior that once the conversation is handed over to an agent, the bot can no longer participate in the conversation with the customer until the agent has closed the tic...

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    Daniel Aron님이 에 댓글을 입력함

    Hi Heather,  That isn't possible with Flow Builder currently, however we're looking into ways to allow admins to personalize the flow based on user data as part of our 9 month roadmap. Thanks for y...

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    Daniel Aron님이 에 댓글을 입력함

    Hi Sam,  The bot does not automatically send the first message in a subsequent conversation after agent handover. Once the agent has closed the associated ticket, and the conversation is handed bac...

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    Daniel Aron님이 에 댓글을 입력함

    Hi Thomas Crosson, We have just added a new business hours condition feature to Flow Builder, so you can now configure the bot to respond differently when inside or outside of your business' operat...

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    Daniel Aron님이 에 댓글을 입력함

    Hi Marcel, We are looking into ways to improve agent routing with Flow Builder on the 9 month roadmap. In the meantime, you may be able to achieve what you need by configuring data capture as part ...

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    Daniel Aron님이 에 댓글을 입력함

    Hi Tiffany, Check to see what field type it is in your Support ticket field configuration. There is only a limited set of ticket field types supported in Flow Builder agent transfer configuration c...