Jahn Jerenz Bronilla
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총 활동 수51
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마지막 활동
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회원 가입일:
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내가 팔로우하는 사용자 수0명
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나를 팔로우하는 사용자 수0명
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투표 수1
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수신 설정 수19
활동 개요
Jahn Jerenz Bronilla님의 최근 활동-
Jahn Jerenz Bronilla님이 에 댓글을 입력함
Hi Au Finh Saechao - is this available for Chat as well? or this is solely for support?Thank youJerenz
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Customer Satisfaction CSAT Report in Explore
We recently turned on CSAT in Support which replaces our NPS. However, when it comes to reporting we are having 2 sets of report from 2 dataset. 1. CSAT for Chat Alone2. CSAT for Tickets created un...
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Best if you can provide some snippet of the events to further check. You're stating that there's no trigger involved on this one however, contradicts with the auto assignment.
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Jahn Jerenz Bronilla님이 에 댓글을 입력함
This is somehow frustrating given that we highly depends on reporting. Insights is much better given it can hold thousands of attributes/values. Hope you can provide some sort of solution to this.
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Hello Eugene Orman - is there any update with this attribute? It's been 3 years since it has been raised.
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Exporting Agent Role Only in Zendesk
Hi Team - how can I export list of Agent only role in explore and their respective group? Already check similar post like below:https://support.zendesk.com/hc/en-us/articles/224736828-How-to-expor...
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Ticket Management
Hi Team, Can you kindly share to me how to you manage ticket on your company or group? We are currently exploring in improving our ticket management.1. How to do reassign ticket to another group (e...
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Hi Tom Skjönsberg - we are also getting the data from there however, it's kinda tedious. Hope that Zendesk Team can add this attribute in explore for easier reporting.
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Hi Ben Van Iten, I already have the report for good and bad satisfaction rating but I can't seem to find the satisfaction comment. Can you help me on this one please? Thanks! Jerenz
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Nicole S. - Community Manager - Can't seem to find an article on how to use Knowledge Base Search for chat?