Jahn Jerenz Bronilla

1. 커뮤니티
2. Feedback on Explore
3. WD - Business Process Affected Employee Number showing as Metric instead of Attributes

Hello Fabio Strasser - Thanks for the feedback and I was already able to resolved this the same day I posted it.

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• Jahn Jerenz Bronilla
• 만든 시간 2021년 05월 19일 23:04
• 0표

1. 커뮤니티
2. Support Q&A
3. Trying to Auto-Fill ticket fields on a ticket form

Hi Pedro Farias - you can either create macro to fill out those 2 fields upon saving of the tickets or a trigger that is based on the group owner/assignee. 

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• Jahn Jerenz Bronilla
• 만든 시간 2021년 05월 17일 02:18
• 0표

1. 커뮤니티
2. [CLOSED] Zendesk Explore EAP - Improved performance for large queries
3. [Closed] How to give feedback (or report bugs)

Hey Brett Bowser - Ticket was raised on 3 May and I added some comment and sample data on 6 May but up until now I have not heard anything from the team.Hope you can follow this up.  

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• Jahn Jerenz Bronilla
• 만든 시간 2021년 05월 13일 22:59
• 0표

1. 커뮤니티
2. [CLOSED] Zendesk Explore EAP - Improved performance for large queries
3. [Closed] How to give feedback (or report bugs)

Thanks Brett Bowser for checking this. Just keen to know if there's any other set up I need to do.

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• Jahn Jerenz Bronilla
• 만든 시간 2021년 05월 06일 23:12
• 0표

1. 커뮤니티
2. [CLOSED] Zendesk Explore EAP - Improved performance for large queries
3. [Closed] How to give feedback (or report bugs)

Hey Rob Stack - I have a question you might have an answer under ticket: 6573162. Thanks!Jerenz 

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• Jahn Jerenz Bronilla
• 만든 시간 2021년 05월 06일 00:28
• 0표

1. 커뮤니티
2. Support Q&A
3. Can't view tickets older than 1 week

Hi Ian, might as well change the condition of the view instead of "Ticket is Solved" make it "Ticket less than Closed"Hope this help! 

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• Jahn Jerenz Bronilla
• 만든 시간 2021년 05월 04일 22:54
• 0표

1. 커뮤니티
2. Support Q&A
3. Impossible to contact anyone in support.

Ian Herrick - not this one mate.There's another chat help you can get from the Zendesk Support page itself. 1. Click the icon on top2. Click "Help" 3. Then "Get Help"4. Then choose what type of su...

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• Jahn Jerenz Bronilla
• 만든 시간 2021년 05월 04일 22:49
• 0표

1. 커뮤니티
2. Support Q&A
3. Can't view tickets older than 1 week

Are you exporting data from Explore or Insights? 

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• Jahn Jerenz Bronilla
• 만든 시간 2021년 05월 03일 23:52
• 0표

1. 커뮤니티
2. Support Q&A
3. Impossible to contact anyone in support.

You can also try to use the Zendesk Chat via support. 

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• Jahn Jerenz Bronilla
• 만든 시간 2021년 05월 03일 23:51
• 0표

1. 커뮤니티
2. [CLOSED] Zendesk Explore EAP - Improved performance for large queries
3. [Closed] What is the improved performance for large queries EAP?

Thank you Rob

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• Jahn Jerenz Bronilla
• 만든 시간 2021년 05월 03일 23:50
• 0표