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Stein

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    Stein님이 에 게시물을 만듦

    Send text during call

    We have a lot of customers contacting us via Zendesk Talk with support questions, and often we end up sending an e-mail with guides so the customer can try to solve the issue themselves. Is it poss...

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    Stein님이 에 댓글을 입력함

    Hi again Hillary,   I was able to make this work after some fiddling! This now works great as an alternative to drillthrough! 

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    Stein님이 에 댓글을 입력함

    Hi Hillary,   My problem is in setting up the path properly. Right now I am trying to set up a path that first decomposes the main categories into the subset of categories and decomposing again int...

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    Stein님이 에 게시물을 만듦

    Adding standard calculated attribute after decomposing

    My company uses custom ticket fields to add root causes as a tag on all of our tickets. Here we have different main categories with a set of underlying categories. We have created a dashboard that ...