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Nicky Lilja

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    Nicky Lilja님이 에 댓글을 입력함

    Hi Nicole Saunders when you say "may change", does that mean that it is common that the slug sometimes stays with the old title even after you changed the title and published it? see attached examp...

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    Nicky Lilja님이 에 게시물을 만듦

    End-user contribute to (edit) Guide articles

    We would like to be able to allow our end-users to contribute to Guide knowledge articles.  (selected) End-users can:  Edit  Agents/ light agents depending on your setup can: Create Edit  Approv...

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    Nicky Lilja님이 에 댓글을 입력함

    We are also really looking forward to a gamification feature. It would be a great tool to increase engagement while making the community fun. 

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    Nicky Lilja님이 에 댓글을 입력함

    Thank you Maggie for the idea, I will try to do something similar then. When it happens :)   

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    Nicky Lilja님이 에 게시물을 만듦

    Follow spam filter - not notifying?

    Hi community.  I want to check if it is only me noticing that I do not always get an email when someone got stuck in the spam filter?  I cannot reproduce it until someone gets stuck in the filter, ...

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    Nicky Lilja님이 에 댓글을 입력함

    Hi Gerard,  I love the Knowledge Capture app and use it to track links and created articles from it. By using Zendesk Explore I can build many different reports.  I really like your idea of not bei...

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    Nicky Lilja님이 에 댓글을 입력함

    Done :)  For the next users reading this, if you also agree you can vote here @mention someone even if this user has not yet commented or posted anything  

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    Nicky Lilja님이 에 게시물을 만듦

    @mention someone even if this user has not yet commented or posted anything

    Hi, I am a frequent user of the @mention feature, as I use it to engage our community users and bring them into discussions.  However, this feature would be even more useful and valuable if it was ...

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    Nicky Lilja님이 에 댓글을 입력함

    I agree with Nicole, and here is some info on how we do it. Hope it can help.  We use the spam filter as content moderation, meaning that it´s only some of our content that gets caught in the filte...

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    Nicky Lilja님이 에 댓글을 입력함

    This article answered my question, as I was trying to @mention someone but could not get the user to appear.  I think it would be good if you can @mention someone even if this user have not yet com...