Justin Graves
Zendesk lover and early mod. Set up my first ZD to support internal healthcare employees in about 2011. We had 5 agents and 5,000 users. We currently have 60+ agents supporting 20,000 users. In 2016 I set up ZD #2 with a new subsidiary. Ticket sharing, ScreenSteps, and Lovely Views are awesome.
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Chromil- I'm not sure what you mean. I'm not really a web wizard so hopefully someone smarter than me can chime in here. Or if you can post some screenshots of what you mean, I might be able to ass...
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Huzzah! And once again, all is well with the world. Thanks for the update and glad you got it worked out :)
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Stephen- My link seems to still be working so I don't think anything has changed on the Zendesk side. I got this tip directly from Zendesk support so I'd say you might want to contact them to run t...
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Looks like a solution has been released: https://chat.zendesk.com/hc/en-us/articles/360001805048-Create-organize-and-manage-shortcuts-with-new-enhancements-
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How to link directly to your chat widget
We wanted to include a link in one of our macros that folks could click and get directly into a chat session. I contacted Zendesk support an they got the answer so I thought I'd share it here. Big ...
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@Ramin - Brilliant! Thanks so much. Sorry to be a grammar nerd.
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Change the text for chat ratings
완료The text at the top of a chat rating seems unintuitive to me. The wording says “Would you like to rate this chat?” This sounds like we’re asking them IF they want to rate the chat, but what we real...
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Here's a link to my article for this tip. It only took me 4 months to post it! https://support.zendesk.com/hc/en-us/community/posts/115007414248-How-to-display-custom-favicons-for-support-chat-talk...
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How to display custom favicons for support, chat, talk, guide, connect, etc. in the Google Chrome browser
Problem I work with at least 10-15 tabs open at a time, which means I have to pin some of them and then can ONLY see the favicon. When tabs for support, help center, chat, talk, and connect are ...
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Is there any plan to make this functionality available as an action in Automations? I have rigged a work-around for now applying a tag when a time based scenario happens and then setting a Trigger ...