Justin Graves
Zendesk lover and early mod. Set up my first ZD to support internal healthcare employees in about 2011. We had 5 agents and 5,000 users. We currently have 60+ agents supporting 20,000 users. In 2016 I set up ZD #2 with a new subsidiary. Ticket sharing, ScreenSteps, and Lovely Views are awesome.
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Justin Graves의 최근 활동-
Chromil- I'm not sure what you mean. I'm not really a web wizard so hopefully someone smarter than me can chime in here. Or if you can post some screenshots of what you mean, I might be able to ass...
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Huzzah! And once again, all is well with the world. Thanks for the update and glad you got it worked out :)
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Stephen- My link seems to still be working so I don't think anything has changed on the Zendesk side. I got this tip directly from Zendesk support so I'd say you might want to contact them to run t...
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Looks like a solution has been released: https://chat.zendesk.com/hc/en-us/articles/360001805048-Create-organize-and-manage-shortcuts-with-new-enhancements-
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@Ramin - Brilliant! Thanks so much. Sorry to be a grammar nerd.
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Here's a link to my article for this tip. It only took me 4 months to post it! https://support.zendesk.com/hc/en-us/community/posts/115007414248-How-to-display-custom-favicons-for-support-chat-talk...
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Is there any plan to make this functionality available as an action in Automations? I have rigged a work-around for now applying a tag when a time based scenario happens and then setting a Trigger ...
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I totally need this. I work with at least 10-15 tabs open at a time, which means I have to pin some of them and then can ONLY see the favicon. As full tabs, the titles help (though icons are much e...
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My ask is similar to Jordan, but kinda the reverse. I'd like to have the feature he mentions as well by the way. I would like to set up a Trigger or Automation to fire upon the REMOVAL of ticket sh...
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@AndrewJ - Thanks for the reply. I appreciate your input as always. I'm trying to have Zendesk notifications (emails) look more similar to Outlook emails. What do your mean by "preferred text forma...