Chris Hall
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Thanks Sebastiaan, Maybe we've been doing the API token thing wrong the whole time (?). The tokens we create (for API calls) are under Admin > Channels > API > Settings > Token Access > [ + ]. The ...
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API tokens: security and permissions?
답변함I want to wrap my head around how API tokens permissions work. In our Support team (we have an Enterprise account), traditionally admins have created API tokens and then distributed them to agents....
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Advanced View Filtering with Multiple Statuses?
답변함Currently we have a view for all open tickets within a given support team. It has various conditions but it explicitly states status: < pending. We also have certain "on hold" tickets which we'd li...
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Another +1 for this. Our organization finds the default "all history" useless for our regular metrics assessment.
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Ticket Sharing - How to reference tickets between different instances?
답변함Has anyone come up with an effective way —preferably automated— to translate the ticket hyperlinks between instances in Ticket Sharing? Scenario: Our company's support teams span two separate Zende...
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+1 please :)