Ace Coven
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@Yannick: I think you're on to something. Because I've noticed similar when I've wanted to add a Cc'ed user and have them see a comment I'm adding, I can't do them at the same time. I have to add t...
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@Emilie: Just remove these two lines: {% else %}"Nobody" <nobody@nobody.com> I just added them as an example of the "else" clause, you don't need it if you're not wanting always at least someone Cc...
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@Yannick, Actually, the "Email users on new ticket" looks to be a trigger, so as long as you have this trigger run AHEAD of that, you will, in fact, get these people emailed as part of the initial ...
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Hi Jennifer! I'd be happy to, but I'm really just advancing Graeme and Andrey's work, so it seemed appropriate to post in their articles. If you all feel otherwise, just ping me at my email and we ...
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How about some open kimono to help give back to the community! Now, I've taken what Graeme wrote and made it a little more complicated to account for a couple Zendesk bugs or limitations in their L...
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Hi you two! Check to make sure the field name is the same, because there's a little bit of translating we've done between the British english spelling vs. the American english spelling. That is, ma...
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Graeme and Jessie, I am so appreciative of this initial script. This is the best way for me to learn and get things done for our company. I also believe in giving back to the originator and the com...
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Matt, thanks for this great explanation. I read up on Liquid and the {% for %} loop actually does its own check for empty and guarantees it will only iterate over the items if they exist. In fact, ...
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A few days later and I can report the JSON field works just fine, so for those folks that don't have access to the Value only. JSON with the dummy {"field": "value"} works. I've also discovered ano...
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For those of you that don't have the "value" option, the JSON option seems to be working with me. When you create your trigger, it will ask you what to use for the JSON block, put this: {"field": "...