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Joe M

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    Joe M님이 에 댓글을 입력함

    Hi Ifra,  Thanks for following up.  We would need our staff to test the changes in the help center before going to production.  So once I copy off the theme and make changes there seems to be no wa...

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    Joe M님이 에 게시물을 만듦

    Guide Help Center and testing changes

    We are making scripting changes to the Copenhagen theme in guide to get the needed front end functionality for our ticket forms. There is a preview button when in the theme editor that can be used ...

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    Joe M님이 에 댓글을 입력함

    Hi Maggie, That is good to hear, thanks for getting back to me! Joe

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    Customizing Guide Themes

    Hello, I have a few questions regarding guide themes in hopes the community can steer me in the right direction.  We are currently using the default Copenhagen theme as our live theme and have made...

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    This post was solved based on a solution from Taylor on a previous post (Explorer Report Filtering Issues).  I had two hidden columns and once I made those visible the sorting now works. Thanks!  

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    Joe M님이 에 댓글을 입력함

    Nice, that was it! I had 2 hidden columns and once I made those visible the filter worked.  It also fixed another post I had where I could no sort my data based on the a row column.  I'll update th...

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    Hi Hillary, That is what I thought also.  However, it seems you can only sort on your metrics?  

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    Joe M님이 에 댓글을 입력함

    Sorry about the original post, I meant in Descending order, thanks.

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    Joe M님이 에 게시물을 만듦

    Sorting on a Row Column

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    Hi all, Does anyone know how to sort on rows?  All I need to do is sort by the Ticket Solved Date in Ascending order and there seems to be no way to do this.  Thanks!

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    Joe M님이 에 게시물을 만듦

    Explorer Report Filtering Issues

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    Hello, I am trying to apply a filer but it's not working the way I expected it to.  I have the assignee name in the columns.  I am attempting to add an assignee filter that will allow me to select ...