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David Hunter

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    David Hunter님이 에 댓글을 입력함

    DJ Buenavista Jr., my issue is when they utilize the email channel.  Everything works perfectly if they log in to the portal and submit a request.   I am trying to force users to fill out the form ...

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    David Hunter님이 에 댓글을 입력함

    DJ Buenavista Jr.,  thank you for the comments.  So the only option to force form usage is a triggered response asking them to log in and select a form.  I assume embedding form selection/required ...

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    Sorry if I missed this.  How does an emailed ticket respond to Required fields?

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    David Hunter님이 에 댓글을 입력함

    Great idea, Samuel.

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    David Hunter님이 에 댓글을 입력함

    Hillary, Thank you so much for your efforts, but I dont think you are seeing it.  If I add a filter to remove Solved/Closed from the query directly above, it affects both Problems and Incidents.  A...

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    Here it is with no filters.  Note ID 66709, It now reads 7 Incidents, which Is what I want. It reports 5 when the filters are on. But with no filter, I have 100s of irrelevant records.

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    Moved to Row:

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    David Hunter님이 에 댓글을 입력함

    I also get those results.  My issue is further filtering down so that I dont see closed/Solved Problems. This query is very effective, however, it also removes Closed/Solved Incidents. II get the ...

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    David Hunter님이 에 댓글을 입력함

    Thank you, Hillary. I've tried every permutation of filter on row, column, and general query and they seem to affect everything. All I am looking for is a list of NOT Closed or Solved Problems, and...

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    David Hunter님이 에 게시물을 만듦

    Limit Explore queries on single attributes.

    I have created a simple Explore query to better understand our more significant Problem tickets: metric = COUNT(Incidents) row= Ticket Problem ID The result contains the necessary data, with copiou...