Brandon Tidd
Certified Zendesk Administrator and Solutions Architect for 729 Solutions. Born and raised in Cleveland, Ohio. Lover of life, and cats.
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총 활동 수409
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마지막 활동
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회원 가입일
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내가 팔로우하는 사용자 수3명
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투표 수18
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수신 설정 수169
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Brandon Tidd님의 최근 활동-
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Good Catch Sovellin Oy Ltd (EMEA RESELLER) (PRM)! In this case I would recommend A) New B) Assigned 3) Scheduled as a work around. You're also smart to keep your eye on the tags. Brandon
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Hey Ian - While Triggers & Automations are focused on the lifecycle of a ticket, you could 'piggyback' off this process to update the user profile using Triggers, json and Notifying External Targe...
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Kuldeep Patidar - Building on the great answer from Samuel Mosher, you can use this same method to copy the ticket fields into the description. {"ticket": {"subject": "Product Update Request - {{...
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Hi lucia - Apologies for sending you down the wrong rabbit hole! The field I was looking at was actually referring to requester "Title." You are correct that this is not available as a standard ...
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Hi lucia - If you wanted to overwrite the existing subject with a standardized one, the Action item you're looking for is actually ticket "Title" which translates to the subject of the email. Brandon
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Hi Bhargav Channa Reddy - I think it largely depends on your industry and customer's expectations, as well as your intake method. If your customers are filling out a form that's dropping a generi...
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Hi Taylor Wilson - It might be somewhat of a shortcut, but you could try just sending the user a public reply with an Agent generated sequence (ie pick a random 4 digit # or phrase), and then have ...
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Hi Amelia Belli & Justin searls! Zendesk is a customer service ticketing platform that allows you to connect with your customers where they are, with capabilities to connect via email, phone, chat,...
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Hi Grant - I believe Trigger customization would require upgrade to at least the Team plan. Hope this helps! Brandon
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HI Laura, Congrats on tackling a little Spring cleaning of your instance! The good news is that, short of aggressively deleting it, your historical data will be preserved automatically. Deactivat...