Brandon Tidd
Self-Appointed Zendesk Admin and Customer Champion. Born and raised in Cleveland, Ohio. Lover of life, and cats.
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총 활동 수332
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마지막 활동
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내가 팔로우하는 사용자 수3명
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투표 수15
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수신 설정 수142
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Gracias por aclararlo. Creo que es posible que el equipo de soporte deba mirar más de cerca. Haré que creen un ticket. ¡Gracias!
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Hola Jhonfer c - ¿Creaste la marca recientemente? En ocasiones, los datos de Explore pueden retrasarse.
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Building on this - a popular way to do this is for the agent scripting to say "This is Agent Name calling on a recorded line." This method decreases the chances that the caller will disconnect whe...
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Building on this - you can choose to forward Talk calls to an agent's desk within operating hours, which will ring their handset regardless of the condition of the browser, as long as they have set...
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Hi Maddy Greenburg The easiest way to achieve this workflow is to toggle to the "Overflow" tab in the settings for the line you wish to route outside of your posted schedule. From here, you can de...
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Akhter, Shahroze - Thanks for the additional information. That is certainly strange! I've noticed that you're using the filter call - month, presumably to get this month's (or last month's) data....
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Akhter, Shahroze - Assuming you have the filter adjusted to filter only "Call Outside Business Hours? TRUE," I'd like to see if your schedule allows for calls to come in "outside of business hours"...
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Hi Michael Rieder, We actually use this for accounts where the email address is known, but it would be a nice tie-in for phone call only operations. Brandon
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Hi Tony Jansson, Looking at the instructions from Shopify's Liquid Markup Documentation, it appears you need a variable in your code. case/when Creates a switch statement to compare a variable with...
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Hey Clare Mitchell - The automation should be fairly straight forward. In this case, you're looking for tickets that are 1) Less than solved 2) Unassigned 3) Created More Than 24 Hours Ago: The ac...